Conrad Sallian's community posts

Hello Barced,

Thank you for the report. We will immediately contact McAfee and submit a false positive removal request.

Hi Steven,

I'm glad to hear you resolved the issue.

how do I mark this as solved?

There is no need for that, here in the community we usually just keep the topics open.

Thanks!

Hello Steven,

You could try the following trick. Enable "Override DPI scaling" in Viewer shortcut properties, as shown on the screenshot below:



Hope that helps.

Hello,

Thank you for your post.

Did you enable and set up Windows security authorization method on the remote Host?

Hello Steven,

Thank you for your message.

Is it the native resolution for the monitor? Also, do you have any custom DPI/Scaling settings or are they Windows default?

Hello Joel,

Thank you for your post.

Viewers cannot communicate directly with each other. If you are connecting from different Viewers to two different Hosts there is nothing common between these two connections and they cannot affect each other.

Are  you  RDPing to the same Host (I mean the RDP mode) or different Hosts? What happens when you use the Full Control and View mode instead?

Hello Clare,

Thank you for your message.

From looking at the screenshot I can assume that you have DPI/scaling settings different from the default ones. I mean Windows Control Panel -> Display settings.

Is that the case?

Hello James,

Viewer for Mac, new mobile client for iOS/Android (with full fledged address book) as well as [possibly] Viewer for Linux will see the light at the same time since they are based on the same code framework. This is something we are already working on. I cannot give any ETA , unfortunately.

Don't hesitate to ask me if you have any questions.

Hi David,

That's valuable information. We'll immediately contact Comodo and ask them to remove the false positive.

Hi David,

Conrad, many thanks for the quick response. I apologise, I meant to refer to the Viewer which I tried to update from within the Viewer.

No problem :)

So I was hoping for an exe for the Viewer.

Unfortunately, there is no exe installer for Viewer. However, this issue may point at problems with msi installation on that computer. I recommend that you completely uninstall the Viewer , and then download and install it anew. Here is the direct link for download https://www.remoteutilities.com/download/viewer/  

If you cannot uninstall it using Windows control panel, I recommend that you use this Microsoft tool to fix your Msi installation issues:

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Hope that helps.