Conrad Sallian's community posts

Hello Tom,

Thank you for your post.

Could you please clarify if this is the Host or the Viewer in question? Also, what is the version number?

Looking forward to your reply.

Hello Bart,

We could use a remote session. E.g. connect to your Viewer PC for an attended remote session, and see what steps you perform when you try an RDP connection in the Viewer.

Feel free to send me an email to support@.

Hello Bart,

I have thought of something else. When I did the remote upgrade, I picked the generic host install msi file that I downloaded from the Beta page. Could that be the reason for the settings to be erased - because I didn't customize the msi installer first?

Certainly, not. Quite the contrary - if you use the "vanilla" Host during upgrade, the Host settings should be intact.  

I assumed that the upgrade would re-use the existing config from the Host I was upgrading.

Your assumption was correct.

Hello Vasilis,

We plan to update the mobile version within the next few months.

BartB wrote:

Looks like the 6.5 Beta doesn't include the Powershell option. Any updates on that?

We were going to implement this feature in the post-6.5 release.

Hello Bart,

This happens even when the modifier keys are not currently pressed when I switch away from the Viewer window. Will the fix address that as well?

The two bugs could possibly originate from the same source, so when the bug I mentioned is fixed that could eliminate the second bug. Testing will tell for sure.

Also, do you have any advice for copy and paste not working in Viewer at all?

Do you try to copy/paste a file or a text?

Hello Bart,

The only setting that sometimes causes issues in apps for me is the custom scale factor I have set (175%).

Thanks for letting us know. Yes, scaling might cause this issue, although I've just set 175% scaling and I still have a 1-row toolbar, but there could be other factors in effect.

We will test this further and see if we can reproduce the issue, although I'm not sure if we can provide any fix. Program windows and their standard controls - especially their size/fonts are mostly governed by the operating system rather than the application itself. So it's the OS that dictates how windows and controls look like and behave.

This frequently causes windows and dialog boxes to have shifted or cut off text or buttons in apps that do not account for the scaling. I know I'm a unique case in this regard.

No problem! We may not test the program at all scaling values or resolutions (that would significantly complicate the testing process and slow down development) but at least we have a chance to receive reports right away from real users like yourself.

Hi Bart,

This is a known bug. When Ctrl, Alt or Shift key is pressed and then you switch away from the Viewer window, it remains pressed.

We are going to fix it in the final 6.5 release.

Hello Bart,

RDP mode in Remote Utilities only launches the native Microsoft RDP client called RDC - Remote Desktop Connection.

Do you have Remote Desktop enabled in Windows settings on the target PC?

Hi Bart,

I'm using my own self-hosted Server. In the Server interface, I see all my Hosts listed, with their external IP's correctly listed. In my Viewer, however, the Last IP column displays the IP address of the self-hosted Server instead of the actual WAN IP of the Host. The exception being the Hosts that are on the same LAN and are being connected to directly.

That is absolutely correct. Hosts that communicate with the Viewer through the server rather than directly are "invisible" to the Viewer, so to say. Their IP address is only known to the server.

One other related observation. One Host that has been upgraded to latest beta, 6.4.0.1, and is the same Host that the Viewer is running on, is displaying 169.254.13.154 as the Last IP.

It all depends on your specific configuration, your network adapters, settings etc. You may have multiple network interfaces and apparently 169.254.x.x is one of those.