Conrad Sallian's community posts

Hello Max,

Thank you for your post.

Your settings are correct. This is by program design - when you move your admin mouse pointer the remote mouse pointer also moves, but not vice versa. So inevitably if you once move your remote mouse pointer (by physically moving the mouse) and then the admin moves hers the remote pointer will "jump" to the admin pointer location.

Hello Wayne,

Thank you for your message. Please, restart the remote Host PC and see if the problem persists.

Hello Micky,

It may only be 10% better than going through the default server option.

I continue to get timeouts, cursor disappears, characters get lost. etc etc.

An improvement should be much better so it's unlikely to be the intermediary server issue. The type of issues you describe could arise on the Viewer side rather than on the Host or server side.

Could you please to try to completely re-install the Viewer. See our documentation on how to fully erase the program from your PC: https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-viewer . Then download and install the Viewer from scratch and add the program to your antivirus software exceptions list just in case.

Hello Harry,

Received, thanks. We'll take a look at the logs and I'll get back to you soon.

Hello Harry,

We need a host log then. You can find it in C:\Program Files\Remote Utilities - Host\Logs. Please, zip the log files - the are in the HTML format - and send them over to support@remote-utilities.com.

Thanks.

Hello Harry,

That's strange. Are there any visible signs or maybe crash/error messages?

Hello David,

Thank you for the kind words.

While we do have this suggestion on our wish list , it is not among our immediate priorities simply because with so many free messengers around (Skype, etc.), corporate conferencing tools and the like it would be suboptimal for us to try to replicate this functionality. Our specialization is purely remote access/remote administration, rather than communication - especially when it comes to communication between hosts rather than between admin and host.

Don't hesitate to ask me if you have other questions.

Hi David,

I created a ticket from this thread as we need to take a closer look and provide a personalized assistance. You will receive a ticket email notification.

David,

One more question - what RU version do you have installed? Is it the latest 6.3.0.6 on both sides (Viewer and Host)?

Hi David,

Sorry for the late reply. Could you please check Settings for Host -> Security -> Advanced -> Modes tab and make sure that you have "Remote Printing" enabled there.