Conrad Sallian's community posts

A bit later we'll add a documentation article on server migration.

Hello Tyson,

To migrate your address book(s) and sync settings, copy the contents of this folder:

C:\Program Files (x86)\Remote Utilities - Server\data

to the same location in the new installation. You can also copy the Logs and Stat folders if you need the logs.

As for relay, actually there's nothing to migrate there because the relay function is not supposed to save and keep any data. In this role the server simply forwards remote access packets.  

Hope that helps.

Hello H.C.,

Please, check that you have the latest version of the Viewer installed. Currently, it's 6.8.0.1. You can download the latest version from here https://www.remoteutilities.com/download/

If updating doesn't help, please let me know because the problem could be elsewhere (e.g. a corrupted Viewer config file).

Thanks.

Hello Alim,

Then this issue requires personalized help, perhaps even a remote session. We need to see what's with your VM that prevents the screen image from being captured. Let me create a support ticket based on this forum thread. I'll contact you through the ticket soon.

Hi Dave,

Thank you for sending the log. Let's communicate via the ticket then.

Hello Alim,

Can you successfully access the remote Hosts using Remote Utilities' own Full Control and View mode?

If so, this is rather an RDP/VMWare problem. Remote Utilities' RDP mode just launches the native Microsoft RDP client for you. If Internet-ID connection is used, then RU simply acts as a tunnel - it doesn't get in the way of how RDP works.

Here is some info from the Internet on the subject:

https://kb.vmware.com/s/article/1023109
https://support.microsoft.com/en-us/help/555840

Generally, you need to look for information on why RDP is showing a black screen when connected to a VM.

Hope that helps.

Hello Alim,

Thank you for your post.

Although it's the native Microsoft RDP that you use, some solutions listed here may still help https://www.remoteutilities.com/support/docs/full-control-and-view-mode-isnt-working-or-unstable/ . Please, check them out and let us know if they worked for you.

Hello, 무중 신

Thank you for your message.

This troubleshooting article can help https://www.remoteutilities.com/support/docs/slow-remote-connection-speed-performance/  . Note that if you are situated in Eastern Asia our servers may not be fast for you. That's why the best solution would be using either direct connection where possible, or your own RU Server if you need to use the zero-configuration Internet-ID.

Hope that helps.

Hello Dave,

Just wanted to clarify if you use direct connection or Internet-ID connection? You can read their definitions here in the glossary.

Hello Dave,

Thank you for your post.

As of now it looks like Viewer becomes disconnected after being inactive for a certain time.

This is not a program's feature. It looks like a connectivity problem. It would help looking at the Host log - feel free to create a support ticket and submit your Host log/logs for examination. The Host logs are located in C:\Program Files(x86)\Remote Utilities - Host\Logs\