Conrad Sallian's community posts

Hello John,

Thank you for your message. I'm not sure we know the answer. And even if that's possible at all.

Hello Darren,

Thank you for your message.

Please, try the following: right -click on the Host icon, select Settings for Host -> Options and enable the Use legacy capture mode option. Then restart the Host - you can do so via Host's menu - and see if the issue is resolved.

Hope that helps.

2 IT Support

I'm sending a link to download special Host executables (rutserv.exe and rfusclient.exe) to you via your open ticket now. These executables have special logging enabled that will help us diagnose issues with CAD. You will only need to replace the original Host executables in your Host installation folder and then send the txt logs back to us (you can examine the logs before sending to us, of course).

Michael, let me know if you also want to participate in diagnosing this issue and I'll send the link to you as well. I'm not making the link public because it's for testing purposes only.

Thanks.

Hello Michael,

the issue regarding logging in after waking from LAN still exists

We thought this issue has been resolved as per this thread https://www.remoteutilities.com/support/forums/forum1/449-version-6.1.03

as does the CAD issue.

See my post below.

Hello,

We do appreciate your feedback. However, not each and every situation can be easily reproduced in our testing laboratory, simply because there are countless combinations of OSes, hardware profiles, settings, environments etc. Therefore we rely on our customers to provide feedback and extensive information about what's going on. Sometimes we even ask for remote access to the Viewer PC at least to be able to log in and see what's happening with our own eyes.

That been said, we are currently working on this CAD issue and preparing a separate Host executable with extended logging capabilities just for the purpose of troubleshooting.

Michael, we will appreciate it if you let us know what other issues except CAD you are currently having with version 6.x.  

Thank you!

Hello Michael,

The "Integrate logo" tab is only available (and has always been) for the Agent option/package only  :) It isn't available for "Standard MSI" and "One-click" options.

Don't hesitate to ask me if you have other questions.

Hello Michael,

We need more specific information. Here are a few questions:

I created a new one-click deployment package. I changed the RU server to my servers FQDN.

The settings did not carry through. It set the FQDN & port back to the default, ignoring my settings. It did keep the password I assigned.

Was it an upgrade of a remote Host, or were you installing a new Host on a machine without any previous Host installations?

I'm asking that because the outcome may depend on what you specify in Step 4 of the configuration process.  

MSI package carried the options through.

I guess you mean the Standard MSI package (first option in the MSI Configurator). Did you use exactly same settings of the MSI Confiurator when creating both packages? Namely the settings in Step 4.

Hello Mike,

Just to add another data point, clipboard copy of straight text (url links, usernames, passwords, etc) seems to have gotten less reliable in 6.2.x ->. Previously, you could reliably expect a copy of short, plain text at either end would automatically appear at the other end without using the menu Get/Set actions. Now I almost always have to use the Get/Set menu action.

We are planning to re-write the code responsible for clipboard sync for ID connections in the near future anyway. Hope that will fix these issues.

Unrelated but another issue: Please promote the 'Ctrl-Alt-Del' menu item back to the main bar as it was in 5.x. It is one of the most used functions and it's a bit silly to have to now dive into a menu to get at it.

That makes sense. We'll probably do that in the next update.

IT Support wrote:
I have the exact same issue.  The work around is to use the accessibility option on the login screen to bring up the online keyboard.  From there, you can use the CAD command.  



It's consistent with multiple workstations on Win7 32-bit.  It's annoying, but you can get in.

Responded via tickets.

Hello Lou,

We will allocate more time and resources on improving how the clipboard copying work then.

Regarding the 6.3 upgrade - I have responded to you via tickets yesterday. The reason could be that you were using a custom installer for upgrade that was set to overwrite existing Host settings during remote upgrade.

We haven't received any other reports about issues with upgrading, although the new version has been around for almost a week now.

Don't hesitate to ask me if you have other questions.