Conrad Sallian's community posts

When I mean load I mean't by the computers icon wouldn't change from offline to showing their desktop.

Make sure the "Auto-logon" feature is disabled. It's in the Properties for the target remote PC entry -> Security -> Auto-logon check box.

I knew about the icon changing colors, but does their background change or flicker or anything like that ?

Only the mouse pointer can flicker in certain circumstances. Say, when you enable 'Capture alpha-blending windows' in the Properties. And of course, if you connect in Full Control mode, the remote user will notice it by an unexpected movement of their mouse cursor.  :)

Hi Greg,

Well I clicked ping and nothing happens.

The ping command is used only to tell if the remote computer is online. It has nothing to do with actually connecting.

I finally had to connect w view only for it to load.

Load what, sorry? What was that you wanted to accomplish? But just in case - if you want to use the "stand by" mode without actively connecting - just use the Logon command (available on the toolbar and in the context menu for selected remote PC in the connection list).

Also if I connect to them with control or only viewing. Can they tell when I do ?

Yes, the Host's icon in the system tray will turn red (from blue).

Hi Greg,

This is normal. The Locked state means that the remote computer is visible (can be successfully pinged for example) but you are not logged on.

Greg Allen wrote:
Connect to the modem itself without having to go through the remote PC.

Unfortunately, no  :)  Remote Utilities is a Windows program, the end-point device must have Windows installed on it for Remote Utilities to work.

Hi Greg,

Sorry, didn't get the question. Are you going to connect to a PC, which is connected to the Internet via a modem?  Or do you want to connect to the modem itself?

Hi John,

You probably didn't exit the Viewer completely. Follow this knowledge base article https://www.remoteutilities.com/support/kb/administrator-rights-are-required-error/

Let us know how it goes. Thanks.

Update on this issue - recent virustotal check of QAgent.exe.

UPDATE: Remote Utilities uses two license models: per-operator and per-remote-PC. The license calculator is available here https://www.remoteutilities.com/buy/

Genie au Travail wrote:

My first licence key (pro) have the letter C after 'RUT-' and my third licence key (home) have the letter N after 'RUT-'

These licence keys are good ???  

Hi Genie,

"C" and "N" are good. It's only the "P" that needs to be replaced.

We will send you a new key soon. Thanks  :)

Yes, we need to re-issue that.

Please, send a message to support@remote-utilities.com and let us know the number of licenses you purchased and registration e-mail. We will send you a new key to that e-mail.

Thanks!