Conrad Sallian's community posts

Hello Jack,

Thank you for your message.

We recommend that you update your RU Server to the most recent version (3.0.0.1) and also both Viewer and Host to v.7.0.0.3. Let us know if the issue persists after updating.

Hello,

Thank you for your message.

Unfortunately, Remote Utilities only uses the system font size, it doesn't have any own font size controls.

It should be noted that there are two similar (yet not same) Windows settings - make text bigger and make everything bigger. Here is a screenshot:



You should use the first option (slider) to increase text only. Since RU follows system settings this will increase the text size on controls in Viewer/Host dialogs.

Hope that helps.

Hi Cosmos,

We are planning to include this feature in one of the version 7 minor updates. Unfortunately, no ETA can be provided yet.

Let me know if you have other questions.

Hi Cosmos,

We have just tested this scenario (with portable Viewer) , everything seems to work well. See the attached screenshots.

May I ask if you exactly followed the procedure provided in portable viewer update guide ?

Also, make sure that you explicitly allow the signed in user to use the key. In order to do that:

1. In the License deployment window select your key and click Edit.
2.  In the Edit dialog click Applies to..
3. Select the user from the user list and make sure "All access / Allow" is enabled.

I assume that you might have missed that step. Currently, we are updating our documentation so more detailed instructions for this specific feature are comaing. Sorry for the inconvenience.

Hi Donn,

Thank you for your message.

We tried to reproduce this behavior but couldn't. The TaskManager window shows in both cases - on the localhost as well as via a remote host connection.

Have you updated both VIewer and Host to version 7003? If so, please , try resetting the Viewer configuration file (i.e. delete config_4.xml found in %appdata%) and see if it helps.

Hi,

This error has nothing to do with admin privileges (or lack thereof). Please , refer to this knowledge base article for solution https://www.remoteutilities.com/support/kb/the-code-you-entered-is-incorrect-error/#

Hi Cindy,

You can simply not use them :)

Hi,

Thank you for your message.

Unfortunately, in order to add remote PC to a viewer using "Add using code" feature, you must run RU as an admin too, but the address book is not shared by regular user and admin user. Which is a bit annoying, because I do not use admin account daily.

Not at all. This feature has nothing to do with admin privileges. You simply open the Viewer, click Connection -> Add using code and paste your code in the window.

Or did you mean anything else?

Strictly speaking, our Host is also a "server" (as in the "client-server" architecture). It's only that we call it Host to distinguish from RU Server.

RU Server package consists of two parts - a client, which is the Admin Console and the server, which is the actual service running on the computer where RU Server is deployed.

Usually both parts are installed during RU Server installation. Then you can administer the service from the Admin Console - i.e. connect locally from 'client' to 'server' on the same machine. However, you can also connect from Admin Console installed on another computer. Before you do that you should configure access to the service in Configuration -> Administrator console tab ("allow TCP/IP connection"):



That said, for remote management of RU Server it is more practical to just install Host on the RU Server machine connect from the Viewer and then run the Admin Console on the server machine. That's at least how most users use it according to what we can see from the feedback.

My two cents to the discussion.

Hello Trent,

The 7002 release is scheduled for tomorrow (Wednesday).