Conrad Sallian's community posts

Hello Werner,

What antivirus software do you use?

Hi Jeffrey,

I'm glad you figure out the issue. Let us know if you need assistance in the future.

Hi Jeffrey,

If you generated your license key using the form, you should have received the key via email. Apply the key in Viewer as described on this page.

Hope that helps.

Hi John,

1) Yes. Actually, from any Viewer computer registered with your key. Our license is floating meaning that the actual number of Viewer copies that you can register is unlimited, so long as you work from one Viewer at a time.

2) No. Only Viewer (the user/admin module) needs to be registered. Hosts/Agents do not require registration.

3) You can remove computers from your address book in Viewer and add new ones. Whether you uninstall its coutnerpart (Host) on the remote computer or not doesn't matter.

4) If you mean this message , it will not be visible if you are connecting from a Viewer registered with a commercial license.

5) Yes, at 50% of the price. This has been our standard upgrade policy for years.

6) We have never killed the service for paid users. Paid users of version 6 can use the product and service just as they did. The today's newsletter was about the free license users only.

7) You only need a 1-tech license in this case.

Let me now if you have any other questions.

dateno1 wrote:

License is changed?

Hello,

Yes, in the new version the Online option of the configurator is only available for paid users. We no longer allow free and trial users to build a package signed with our digital signature.

Let me know if you have any other questions.

Hello,

Thank you for your report.

Quickly tested this case on a Win 11 machine, it works. Here is a video https://www.remoteutilities.com/test/ru-server-reg.mp4  

Please, let us know if you still cannot make it work on Server 2019.

P.S. There isn't any difference between which Windows version (workstation or server) you use. At least it shouldn't be.

On a related note, is there an easy way to get and install latest version of Agent?

There is a permalink which always points at the latest Agent version:
https://www.remoteutilities.com/download/agent/

Hi Mark,

Yes, File Transfer mode won't work if you are connecting from v7 to v6. Version 6 is still avialable for download though. You can find it here.

Sorry for the inconvenience with File Transfer. Unfortuantely, in order to fix some issues with this connection mode (namely, slow folder browsing) we had to re-write it from scratch in version 7. Hence incompatibility.

Hello Søren,

Thank you for your message.

When I write not working it means that the MSI configurator is not working, to be more specific the online configuration is greyed out!

The Online configurator will not work for free license users. This is a preventive measure to reduce the abuse of the program (namely, the digital signature since the output file returned by our server is digitally signed) by malware builders.

We understand everyone's frustration but that was necessary. The Online option now only works with the paid version.

Also, I recommend that you always use the latest version available. As of this writing (Jan 3, 2022) it's version 7.1.1.0.

Thanks.

Hello,

Please, make sure that you specified your RU Server address and port in Agent Internet-ID settings. Perhaps, your Agent still points at our default server instead of pointing at your RU Server.

Hope that helps.