cosmos's community posts

Hello,

I've got a dual monitor host with Windows 10. At home I'm using the RU relay to connect to this work system. I also have a dual monitor setup at home. I've tried going to the RDP properties of the connection and enabling "Use all my monitors for the remote session", however the change does not persist (option is unchecked if I visit RU options again).

Can you offer some advice on making this work?

Issue was strickly due to VPN software, changed DNS and could not resolve the ip address of the relay. Modified the hosts file, all is good now.

Opened #3896 for the issue.

Today's host log follows:
---06:57:24:160 38 127.0.0.1 Remote screen connection. Started.  
 21.12.2020---06:57:24:925 36 127.0.0.1 Access granted.  
 21.12.2020---07:01:13:597 39 127.0.0.1 Remote screen connection. Closed.  
 21.12.2020---07:01:42:613 38 127.0.0.1 Remote screen connection. Started.  
 21.12.2020---07:01:42:628 36 127.0.0.1 Access granted.  
 21.12.2020---07:15:47:194 39 127.0.0.1 Remote screen connection.

We have a number of Windows XP SP3 boxes, all running the stable RU host. Our users connect from home using the stable viewer, over the stable relay.

Some of our users when at work access a 3rd party network using a checkpoint software solution VPN, specifically check point SSL network extender service (v7.001.0000) and Check Point deployment shell (v8.000.0000). Today the first of these users to connect from home over RU, tried to enable the checkpoint VPN. When that was done, the RU connection was immediately dropped, even though the user still remained connected to the RU relay. The connection icon alternated between online and offline.

Any idea on the cause of this problem?

Polina wrote:
This is to inform you that we've released an updated version of Remote Utilities  6.12.3.0 Beta 3 + RU Server 2.9.6.0 Beta 3 . In this update, we've fixed the issue with Windows XP compatibility and also significantly improved the File Transfer connection mode.

Really glad to hear that! Looking forward to the released version for installation.

Doesn't 6.12.12 work on Windows XP? This is rather serious, we have around 600 systems still running it. They will be replaced by new systems but not for another 6 months or so...

Thanks for the information, much appreciated.

We have a site license and have configured a large number of endpoints. On the RU Relay we have configured user accounts and have setup the relay to only allow authenticated users (signed in fr om the viewer application). For GDPR compliance in case of security breach we have to be able associate connections with the user name.

I've checked the log directories of the relay (stats and connections) but I could not locate wh ere the username is stored. Can you please advise?

In case this information is not logged, is there any chance to include this functionality in the relay before the next version release? GDPR compliance has a quite high priority in our deployment, for obvious legislation reasons.

Is there any ETA for a release of RU 6.12 and its respective relay?

Using a large number of systems here, so I feel reluctant to switch to a beta version, even if it improves performance....