cosmos's community posts

I've been using the remove wallpaper option, but I see that after the session finishes, the wallpaper is not changed back. I'm using custom agents created by the MSI configurator.

I've got my viewer perfectly installed on my main desktop system, with its settings, (free) license key etc. Is it possible to "copy" these setting to the fresh viewer installations I made to my laptops and tablet?

Polina, strike that out. Everything worked fine, I must have entered something wrong during MSI creation.

cosmos wrote:

Polina I've created a custom MSI host, with a (very) long password under Security -> Authorization -> Single Password. The password is something like ASDx78qwedx7A(*xyeas78ctwe689c(XCTASXT87 (yeah, I know :) )

However, trying to connect to the client the password is not accepted. Is there some sort of limitation regarding the password length and/or the allowed characters (ie are only number allowed?) ?

There seems to be an issue with the (offline) MSI configurator. When the custom host is installed to a system, it does not keep the password I've specified. Perhaps, I'm doing something wrong, will open another thread for the issue.

We can close this as solved :)

Polina I've created a custom MSI host, with a (very) long password under Security -> Authorization -> Single Password. The password is something like ASDx78qwedx7A(*xyeas78ctwe689c(XCTASXT87 (yeah, I know :) )

However, trying to connect to the client the password is not accepted. Is there some sort of limitation regarding the password length and/or the allowed characters (ie are only number allowed?) ?

Polina Krasnoborceva wrote:

since there are privacy concerns, I do not want the user on the viewer to be able to access a host whenever he/she chooses to. That is, is it possible for a new internet-id and/or a new password to be generated automatically on the agent, each time the agent is started (via reboot for example)? Or, for example, the agent to automatically turn off the ID after a reboot?

It is possible to restrict the technician at the Viewer fr om accessing remote machines whenever they want. However, please note that currently there is no such feature that allows generating a new password each time the Agent is run. We already have it in our wishlist and we will implement it in our future updates.

2. You can also enable the  Ask user permission  feature. This way a remote user to accept or reject an incoming connection. You can enable the feature in  Settings for Host -> Security -> Confirmation tab :

That's exactly what I was looking for, thank you!

Awesome software BTW!

Thank you for your response. I've used to offline configurator to accomplish this task; seems to work fine.

I do need your suggestion on how to deploy though. My usage scenario is:

* using my own custom relay server
* using the free version of the software
* many clients but I'll not be keeping them in an address book. I'll connect to a user remotely, finish the job and then remove the connection on the viewer. No need to have something permanently
* deployment of agent will be by running the custom MSI but
* since there are privacy concerns, I do not want the user on the viewer to be able to access a host whenever he/she chooses to. That is, is it possible for a new internet-id and/or a new password to be generated automatically on the agent, each time the agent is started (via reboot for example)? Or, for example, the agent to automatically turn off the ID after a reboot?

Thanks in advance for any info provided.

I'm testing remote utilities on a LAN behind a proxy server. Access to the internet is only possible through this server, with some heavy URL filtering being cast on outgoing connections.

I've installed a viewer on a system and ran the agent (no-install version) on another. The agent manages to get an internet-id, as long as I enter the proxy address and port. The viewer also works fine, as long as the proxy details are configured as per https://www.remoteutilities.com/support/docs/connect-through-proxy/#Configuring_proxy_on_the_Viewer_side

My problem is that I can't get the MSI configurator to connect to your site. I've configured tools -> default connection properties -> Network -> proxy settings appropriately, but during MSI generation the viewer throws a "can't connect to configuration server..." error.

Any ideas what to look for here? Again, I can remotely control other systems just fine with the same viewer, it's the MSI configurator that creates a problem for me here...