cosmos's community posts

Polina Krasnoborceva wrote:

Could you please let us know if there are some apps installed on the Huawei mediapad T5 that might have some control over the network?

I've got  [censored] quicksupport installed.

In addition, could you please provide us the full mobile Viewer logs from the Huawei tablet for examination?

The log contains only lines in the form I've written above. No other log lines whatsoever.

Also please let us know if you have already tried reinstalling the app on the Huawei tablet.

Ok, here's the crazy part. I uninstalled your app, after uninstalling the teamviewerQS application. I then reinstalled RU and it worked just fine!

I'm really buffled why this happened. I can't reproduce the issue anymore.

Hello Polina,

the connection was setup correctly. I'm using the exact same configuration with my mobile phone in fact. But for some reason, it does not try to connect via the custom relay on the Huawei tablet.

I've been trying all sorts of RU connections and I'm extremely satisfied. The relay functionality is especially excellent so far!

Today I tried to connect to a Windows host, via a custom relay, using a Huawei mediapad T5. Although I configured it to use my custom relay server, it does not use it. Instead, it constantly tries to use your own relay server, as I can see from the logs:

... Method "Connect" - OK. ID-from-custom-relay connected to ID server: id.remoteutils.com.
.. Connection to "ID-from-custom-relay" failed.

Note that I can connect to the same host using my Oneplus 6 Android phone just fine.

FYI, this is Huawei Mediapad T5 with 4Gb of RAM, running Android 8.

I feel really stupid, I did not see the following part (bold made by me):

Polina Krasnoborceva wrote:
For the scenario you've described above, you can also use  Portable Viewer  - it provides the same functionality as regular Viewer but doesn't require installation. The only difference is that Portable Viewer stores all files in a single folder that you can upload a Dropbox folder, Google Drive or even USB flash drive, so you always have access to this Viewer.

Did that, works awesome! Case closed. Thanks again!!!

Polina Krasnoborceva wrote:

Please note that the address book will not be copied to another machine along with the settings. In order to copy the address book please refer to  this page .

I see a file connections_4.xml in the same appdata directory, can't I just copy it to the other system?

Good morning,

perhaps you should try to recreate the issue:

* Install viewer in a LAN that has both IPv4 and v6
* Create a one-click host using the online configurator and check use IPv6
* Install this host in the same LAN
* Connect to the system directly over IPv6, should work
* Try to connect to system directly over IPv4, does it work?

Polina Krasnoborceva wrote:
Could you please let me know if you're able to establish a connection using the IPv4 address to the Host when the  Use IPv6  checkbox is  disabled ?

No, it did not change anything. I could see that there was an IPv4 listener but I could not connect.

In addition, please clarify if you have selected the Use IPv6 checkbox in the Host Settings -> Network -> Port tab only or if the checkbox is also ticked in the following location:
Right-click on the connection in the main Viewer window and select  Connection Properties , navigate to the  Network  tab:
   
If this checkbox is not selected, please try to enable it and see if the issue persists.

I have uninstalled the one-click host which had IPv6 enabled, sorry. Initially it was enabled in both places. I could not connect via ipv4. I deselected it and still couldn't connect...

I've created a one-click custom executable, having enabled IPv6 in the settings. If I understand correctly, it allows IPv6 traffic in addition to IPv4. If not, then the following is a feature and not a bug, no need to fix anything.

I've installed this on a system on a LAN that has both IPv4 and IPv6 enabled. I can connect to the host just fine with Internet-ID. I can also connect to it using a fe80 IPv6 address. I can't connect to it using IPv4, even though I see that a listener does exist on 5650/tcp4.

Can you try to reproduce this?

If I terminate the connection from the viewer side, the wallpaper is restored. If I terminate it from the host side (I'm using the agent version), then the black display remains.

That's great, thanks!