Pauline's community posts

Hello Richard,

Thank you for your message.

Please specify which exact 'lock the remote computer' command do you mean. Could you also send us a screenshot? That would be helpful.

Looking forward to your reply.

Hello Glenn,

Thank you for your message.

What does the Red Checkbox mean?

The Red Checkbox means that you have auto-ping feature enabled in connection properties and either the remote PC is unreachable or it's an Internet-ID connection (and auto-ping works for direct connections only).

How do I get rid of the red checkbox by a remote PC.

Please check if the auto-ping function is enabled:
1) Right-click on the Remote Host and select Properties
2) In the connection properties window, go to the Auto-ping section and deselect the checkbox:


You can learn more about the auto-ping feature here.

We would also recommend you to update your Viewer to the current version 6.10.5.0. It's available for downloading here.

Please let me know if you have further questions.

Hello Giuseppe,

Thank you for your message.

Unfortunately, there's no way to configure a new Internet-ID every time you open an Agent. But this feature is already  in our wish list, so we plan to add it in the future releases.

Please let me know if you have more questions.