Pauline's community posts

Hello Max,

Thank you for your message.

The ID had letters and numbers starting with V. The ID shown didn't match any of my numerical ID's so I had a big wtf moment.

This is the Viewer ID. The Active tab in the admin console shows Viewers and Hosts that are currently using this server for a remote session. Please refer to this article for more information.

So it was appearing under Active when it wasn't working and it's no longer appearing when it really is working. That's just backwards

Unfortunately, we couldn't reproduce the issue. However, we plan to release a newer version of Remote Utilities later today. Please try updating Host, Viewer and RU Server once the updated version is out and see if the problem persists.

Please let us know if you have more questions.

Hello Matej,

Thank you for your message.

Unfortunately, this might be a side effect of using the monitor driver. So if you do not absolutely need it (i.e. for the blank remote screen feature) you are advised to disable it.

The monitor driver can be uninstalled from within the Host settings:


Hope that helps.

Hello Shawn,

Thank you for your message.

Please refer to this troubleshooting guide on getting a free license key: https://www.remoteutilities.com/support/kb/cannot-get-a-free-license-key/

Hope that helps.

Hello,

Thank you for your message.

Please refer to this troubleshooting guide: https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Let us know if the problem persists.

Hello,

Thank you for your suggestion.

We will increase the maximum time allowed for the timeout to 30 minutes in the nearest update which is due in a few days.

Let us know if you have more questions.

Hello Sebi,

Thank you for your message.

Could you please clarify if you mean the First connection warning? This warning is shown only once and it goes away when the remote user clicks on it. However, it doesn't affect your ability to connect right away, it's an informational message.
That message is necessary to let the user know that the program was installed and to prevent the rogue activities out-of-the-box. Remote users must always know that they are being monitored or are about to be monitored.

Let us know if you have more questions.

Hello Sean,

I am sorry for the late reply.

Could you please send us a screenshot of the My Computer folder (or This PC in Win10) or any other folder that contains a lot of folders/files?

Thank you.

Hello Nariman,

Thank you for your message.

Please refer to the related article in our Knowledge Base: https://www.remoteutilities.com/support/kb/the-code-you-entered-is-incorrect-error/

Hope that helps.

Hello Sebi,

Thank you for your message.

Unfortunately, there is no possibility to minimize the Agent to the tray. The Agent is supposed to work explicitly, that is it should always be visible in the taskbar. If we add a tray-only option the remote user may easily overlook the fact that the Agent is running on their PC.

I am sorry if that makes the program less useful for you.

Hello Ben,

Thank you for your message.

Please try adding the directory that contains executable files of the wget utility to the Windows System PATH or running the utility as current user.

Hope that helps.