Pauline's community posts

minimize/close to tray RU agent

Pauline, Support (Posts: 2886)

Apr 24, 2019 10:38:40 am EDT

Hello Sebi,

Thank you for your message.

Unfortunately, there is no possibility to minimize the Agent to the tray. The Agent is supposed to work explicitly, that is it should always be visible in the taskbar. If we add a tray-only option the remote user may easily overlook the fact that the Agent is running on their PC.

I am sorry if that makes the program less useful for you.

Remote terminal window can't see software/path variables

Pauline, Support (Posts: 2886)

Apr 23, 2019 5:52:19 pm EDT

Hello Ben,

Thank you for your message.

Please try adding the directory that contains executable files of the wget utility to the Windows System PATH or running the utility as current user.

Hope that helps.

Divide by zero error on start of viewer

Pauline, Support (Posts: 2886)

Apr 23, 2019 3:06:03 pm EDT

Hello Sean,

Thank you for the details.

Could you please try decreasing the Preview size on the View tab and see if the problem persists?

Looking forward to your reply.

Doing the simple update

Pauline, Support (Posts: 2886)

Apr 23, 2019 11:18:26 am EDT

Hello Max,

Thank you for your message.

Yes, you are absolutely right. We are planning to add Host version check in the online mode in one of our future updates. Meanwhile, we will partially implement this system in the nearest update which is due in a few days.

Please let us know if you have more questions.

IS THE SERVER DOWN ?

Pauline, Support (Posts: 2886)

Apr 22, 2019 1:35:11 pm EDT

Hello John,

Thank you for your message.

We do not experience any issues with our servers. Please refer to this troubleshooting guide: https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/

Let us know if the problem persists.

Divide by zero error on start of viewer

Pauline, Support (Posts: 2886)

Apr 22, 2019 10:21:26 am EDT

Hello Sean,

Thank you.

Could you please send us a screenshot of the main Viewer window with 100% DPI? Also, please, send us a screenshot of the Display settings window:

Looking forward to your reply.

Divide by zero error on start of viewer

Pauline, Support (Posts: 2886)

Apr 19, 2019 1:22:38 pm EDT

Hello Sean,

Thank you for your patience.

Unfortunately, we couldn't reproduce the issue.
Also, could you please clarify what are your DPI settings? If the DPI is different from 100%, the interface of the program might be displayed inaccurately. We will fix this problem in our future update.

Let me know if you have more questions.

Control 'dxDockPanelGroups' has no parent window. Path: fmMain .dxDock

Pauline, Support (Posts: 2886)

Apr 19, 2019 9:26:32 am EDT

Hello Sven,

I'm glad to hear it worked for you!

Thank you! Happy Easter to you too.

Please do not hesitate to post another message if you have more questions.

Divide by zero error on start of viewer

Pauline, Support (Posts: 2886)

Apr 18, 2019 4:01:19 pm EDT

Hello Sean,

Thank you.

We will examine the file and get back to you soon.

Control 'dxDockPanelGroups' has no parent window. Path: fmMain .dxDock

Pauline, Support (Posts: 2886)

Apr 18, 2019 3:42:52 pm EDT

Hello Sven,

Thank you for your message.

This error happens when you return/downgrade to an older version. Please try cleaning up your installation and then install Viewer from scratch. Here is a complete uninstall guide https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-viewer

Let us know if you need further assistance.