Pauline's community posts

Hello Rob,

I'm glad to hear it worked for you!

Please don't hesitate to post another message or open a ticket if you need assistance.

Hello Rob,

whenever I have a new computer that gets added, it automatically prepends the computer name with the address book name.

When a Host is imported as a new connection, its computer name is used as the connection name by default.
You can use prefixes to organize your address book.
Here is how to add a prefix:
1. In the Auto-import window click Default connection properties:


2. Navigate to the General tab and enter the prefix that you want to use:


3. Connection names will be prefixed.

Here's a relatable Documentation guide on using prefixes.

Hope that helps.

Hello Rob,

Thank you for your message.

Please clarify if you are on a local network with Active Directory?
If the Viewer is installed on a computer that belongs to an Active Directory network, the Viewer fetches the AD tree automatically.
If this is the case, please try to disable showing the Active directory tree. Open the Viewer, click Tools ➝ Options, navigate to the Misc tab and enable the Hide default domain controller checkbox.

Please note, that endpoints in your Active directory tree also count.

If your computer doesn't belong to Active Directory network, please try to reset the Viewer options by deleting the file config_4.xml found in %appdata%\Remote Utilities Files\ folder. This will reset the Viewer settings/options. Your address books won't be affected by this action.

Hope that helps.

Hello David,

Thank you for your message.

Unfortunately, there is no option to stop the Host on timeout, but we have a similar feature to log off the connection on timeout in our wish list. We plan to release it in our upcoming updates in the nearest future.

Although there are two other similar options - to lock remote workstation or log off the connection upon terminating a remote session.
In the main Viewer window right-click connection properties, navigate to the tab Additional properties and enable the Lock workstation on disconnect option or the Log off connection on disconnect option.


Hope that helps.

Hello Rob,

Thank you for your message.

Unfortunately, there is no way to move connections from folder to folder on the Server's side. However, you can use drag and drop to move a connection between folders in the Viewer.
Please note, that you have to sign in on the Server and enable the address book sync feature first.

The changes made in the Viewer will be immediately reflected in the server address book as well as in all other Viewers that are signed in on the server and connected to the same address book.
Here's a relatable guide on organizing the address book: https://www.remoteutilities.com/support/docs/setting-up-sync-server/#Step_4:_Sign_in_on_the_Server_and_enable_address_book_sync

Hope that helps.

Hello Michael,

Thank you for your details.

Please do the following:
1. Locate the folder C:\Program Files (x86)\Remote Utilities - Server and zip the entire folder.
2. Locate the folder C:\Users\Username\AppData\Roaming\Remote Utilities Files. Zip the entire folder.
3. Run Windows Registry Editor (regedit.exe), locate the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities\MiniInternetId, right click on the key and sel ect Export. Save the .reg file.
4. In the Windows Registry Editor navigate to the key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host. Right click on the key and select Export. Save the .reg file.
5. Please send 2 zipped folders and 2 registry keys fr om the steps above to support@remote-utilities.com. We will examine the files to figure out the issue.
6. Then please change your credentials for security reasons.

Looking forward to your reply.

Hello Rob,

Thank you for your message.

Yes, you can automatically sync an address book among multiple Viewers using RU Server as a central hub.
Please refer to this guide on setting up address book sync: https://www.remoteutilities.com/support/docs/setting-up-sync-server/

Hope that helps.

Hello Michael,

Thank you.

We will examine your log files and get back to you soon.

Hello Michael,

Could you please send us the Host and the Viewer logs for examination? Here is how to locate the Host logs and the Viewer logs.
You can send them to support@remote-utilities.com

Also, please try disabling the Pin Code feature on the Server's side.
To disable the Pin Code feature please follow these steps:
1. Open the Server Configuration window and navigate to the tab Communication
2. Deselect the PIN Code checkbox:


If the issue still persists I recommend that you perform a complete uninstalling of the Host, the Viewer and the Server. Then re-install the Host, the Viewer and the Server with default parameters and set up the Server following this guide: https://www.remoteutilities.com/support/docs/setting-up-auth-server/

Hope that helps.

Hello Michael,

Thank you for your message.

I recommend that you update to the latest version of Remote Utilities and then see if the issue persists.
The latest version is 6.10.5.0 and it's available for download here.

If the issue persists even after you updated the program, feel free to send us the log files for examination. Here is how to locate the logs: https://www.remoteutilities.com/support/docs/logging/

Hope that helps.