Pauline's community posts
Divide by zero error on start of viewer
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Pauline,
Support (Posts: 2918)
Apr 18, 2019 4:01:19 pm EDT
Hello Sean,
Thank you.
We will examine the file and get back to you soon.
Thank you.
We will examine the file and get back to you soon.
Control 'dxDockPanelGroups' has no parent window. Path: fmMain .dxDock
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Pauline,
Support (Posts: 2918)
Apr 18, 2019 3:42:52 pm EDT
Hello Sven,
Thank you for your message.
This error happens when you return/downgrade to an older version. Please try cleaning up your installation and then install Viewer from scratch. Here is a complete uninstall guide https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-viewer
Let us know if you need further assistance.
Thank you for your message.
This error happens when you return/downgrade to an older version. Please try cleaning up your installation and then install Viewer from scratch. Here is a complete uninstall guide https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-viewer
Let us know if you need further assistance.
Divide by zero error on start of viewer
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Pauline,
Support (Posts: 2918)
Apr 18, 2019 3:07:31 pm EDT
Hello Sean,
Could you please locate the file config_4.xml as I described above and send it to us to support@remote-utilities.com?
Thank you.
Could you please locate the file config_4.xml as I described above and send it to us to support@remote-utilities.com?
Thank you.
Wish there was a reboot timer
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Pauline,
Support (Posts: 2918)
Apr 18, 2019 2:07:09 pm EDT
Hello Rob,
Thank you for clarification.
Unfortunately, we do not plan to add this feature.
However, there is a Task Scheduler application, which is a part of Microsoft Windows: https://en.m.wikipedia.org/wiki/Windows_Task_Scheduler
You can try scheduling a reboot with PowerShell.
Let us know if you have more questions.
Thank you for clarification.
Unfortunately, we do not plan to add this feature.
However, there is a Task Scheduler application, which is a part of Microsoft Windows: https://en.m.wikipedia.org/wiki/Windows_Task_Scheduler
You can try scheduling a reboot with PowerShell.
Let us know if you have more questions.
Wish there was a reboot timer
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Pauline,
Support (Posts: 2918)
Apr 18, 2019 10:23:16 am EDT
Hello Rob,
Thank you for your message.
Please clarify if you want to restart the remote machine on a countdown in the Power Control mode? If yes - unfortunately, there's no possibility to do it, because it is only shown in the Viewer when the Host is online.
If you mean anything else, could you please elaborate a bit more on the question?
Looking forward to your reply.
Thank you for your message.
Please clarify if you want to restart the remote machine on a countdown in the Power Control mode? If yes - unfortunately, there's no possibility to do it, because it is only shown in the Viewer when the Host is online.
If you mean anything else, could you please elaborate a bit more on the question?
Looking forward to your reply.
Doing the simple update
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Pauline,
Support (Posts: 2918)
Apr 17, 2019 3:56:30 pm EDT
Hello Rob,
Closing the Viewer or logging off the RU Server does not affect the information on the Host version contained in the Viewer. The version number of the Host is cached at the moment of the latest logon to the Host.
Please try performing re-logon to the Hosts and see if the problem persists.
Hope that helps.
Closing the Viewer or logging off the RU Server does not affect the information on the Host version contained in the Viewer. The version number of the Host is cached at the moment of the latest logon to the Host.
Please try performing re-logon to the Hosts and see if the problem persists.
Hope that helps.
Doing the simple update
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Pauline,
Support (Posts: 2918)
Apr 17, 2019 2:09:38 pm EDT
Hello Rob,
Thank you for your message.
Could you please clarify if you performed re-logon after updating the Hosts? This step is needed to update the Hosts version number in the Details view.
Looking forward to your reply.
Thank you for your message.
Could you please clarify if you performed re-logon after updating the Hosts? This step is needed to update the Hosts version number in the Details view.
Looking forward to your reply.
Divide by zero error on start of viewer
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Pauline,
Support (Posts: 2918)
Apr 17, 2019 11:48:42 am EDT
Hello Sean,
Thank you.
Could you please send us a screenshot of the Viewer About window? To open the About window, navigate to the tab Help in the main Viewer window. Select About Remote Utilities.
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In addition, please copy and send us the text of the error.
Also, could you please describe what steps you perform that lead you to the error? So we could try reproducing it.
Looking forward to your reply.
Thank you.
Could you please send us a screenshot of the Viewer About window? To open the About window, navigate to the tab Help in the main Viewer window. Select About Remote Utilities.
In addition, please copy and send us the text of the error.
Also, could you please describe what steps you perform that lead you to the error? So we could try reproducing it.
Looking forward to your reply.
Divide by zero error on start of viewer
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Pauline,
Support (Posts: 2918)
Apr 16, 2019 2:34:32 pm EDT
Hello Sean,
Thank you for clarification.
Please, do the following:
1. Fully exit the Viewer (File -> Exit).
2. Locate the file config_4.xml in the Remote Utilities Viewer %appdata% folder.
3. Remove the config_4.xml file from that folder.
This will reset the Viewer settings/options. Your address books won't be affected by this action.
After performing the above steps, please update Host and Viewer to the latest version. You can download it on this page: https://www.remoteutilities.com/download/
Please note, that version mismatch between Viewer and Host/Agent may lead to performance issues and some features not working. Also, if you use the self-hosted server (RU Server), please update it to the most recent version too.
Let us know if the problem persists.
Thank you for clarification.
Please, do the following:
1. Fully exit the Viewer (File -> Exit).
2. Locate the file config_4.xml in the Remote Utilities Viewer %appdata% folder.
3. Remove the config_4.xml file from that folder.
This will reset the Viewer settings/options. Your address books won't be affected by this action.
After performing the above steps, please update Host and Viewer to the latest version. You can download it on this page: https://www.remoteutilities.com/download/
Please note, that version mismatch between Viewer and Host/Agent may lead to performance issues and some features not working. Also, if you use the self-hosted server (RU Server), please update it to the most recent version too.
Let us know if the problem persists.
Constant Disconnecting
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Pauline,
Support (Posts: 2918)
Apr 16, 2019 11:25:38 am EDT
Hello,
Thank you for your message.
We just released a new version of Remote Utilities where we implemented some fixes to our servers. Please, try updating Host, Viewer and RU Server to the most recent version (2.10.8.0 for Host and Viewer and 2.7.8.0 for RU Server) and see if this resolves the issue. You can download it on this page: https://www.remoteutilities.com/download/
When you update Remote Utilities, please make sure that Viewer and Host/Agent are the same versions. Please note, that version mismatch between Viewer and Host/Agent may lead to performance issues and some features not working.
Hope that helps.
Thank you for your message.
We just released a new version of Remote Utilities where we implemented some fixes to our servers. Please, try updating Host, Viewer and RU Server to the most recent version (2.10.8.0 for Host and Viewer and 2.7.8.0 for RU Server) and see if this resolves the issue. You can download it on this page: https://www.remoteutilities.com/download/
When you update Remote Utilities, please make sure that Viewer and Host/Agent are the same versions. Please note, that version mismatch between Viewer and Host/Agent may lead to performance issues and some features not working.
Hope that helps.