Pauline's community posts

Hello Alex,

Thank you for your message.

Please check if the service startup mode is set to Auto in Host settings as it's shown on the screenshot:

If it is set to Auto and the service doesn't start, there might be an issue caused by an antivirus/security software.
Please try completely uninstalling the Host and then install it from scratch. Here's a related Documentation guide that might be helpful: https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#Uninstalling_Host.

In addition, please add the Host installation folder to antivirus software exceptions list after the installation is completed.

Hope that helps.

Hello Michael,

Thank you for clarifying.

If the issue persists, please send us the Host logs to support@remote-utilities.com. Here is how to locate the Host logs: https://www.remoteutilities.com/support/docs/host-log/

Please let us know if you have more questions.

Hello Nathan,

Thank you for your message.

Could you please clarify if you use the RDP-over-ID mode?
If this is the case, the issue might be caused by a firewall. If your Windows Firewall is enabled on the remote PC, please make sure that the public checkbox is selected for "Remote Desktop" in the exclusion list:

In addition, please check the RDP settings on the remote side, namely the security settings. They might be too restrictive to allow the client to connect.

Hope that helps.

Hello Max,

Thank you for your message.

In order to save bandwidth/traffic, the session may pause automatically, especially if you minimize the Full Control window. However, it should unpause and get back to normal when you return. Could you please verify that Pause/Unpause manually is working in your case? Here is a corresponding toolbar menu item:


In addition, it would be helpful if you sent us Host logs. You can send them to support@remote-utilities.com.

Looking forward to your reply.

Hello Dimitris.

Also to have the output results (success/error) of the remote command would be useful.

I checked with our developers on this. The file copying process will be displayed so it's clear if the error occurs during the process.

Let me know if you have more questions.

Hello Nijel,

Unfortunately, we couldn't reproduce the issue. Could you please clarify if there is any antivirus software installed on the Host PC?

Looking forward to your reply.

Hello Nijel,

Thank you for your message.

We will try to reproduce the issue and get back to you soon.

Please let us know if you have other questions.

Hello Dimitris,

Thank you for your message.

It's been some time since the proposal. Are there any plans to implement this?

This feature is already added to our wishlist, but, unfortunately, there is no specific ETA for now.  However, it is among our nearest priorities.

Please let me know if you have more questions.

Hello Brian,

Thank you for your message.

Could you please clarify if the issue still persists? Recently we had a minor issue on our servers, but it's already fixed, so the servers are back up and running.

Looking forward to your reply.

Hello Dennis,

Thank you for your message.

We are currently working on Viewer for Mac. Host and Agent will be made available some time later after that. For more information please, refer to this forum thread.

Let us know if you have more questions.