Pauline's community posts

Hello Aleksandr,

Thank you for your message.

Please try referring to this Knowledge Base article: https://www.remoteutilities.com/support/kb/socket-error-11001-host-not-found/

Hope that helps.

Hello,

Thank you for your message.

Could you please clarify if you mean that you get 17 MB installation files using the MSI configurator tool? If this is the case, did you consider using the Agent package instead? Its size is only about 12 MB.

Hope that helps.

Hello Paul,

I'm glad to hear this!

Please do not hesitate to post another message if you have more questions.

Hello Paul,

Thank you for your message.

But I did not find anything about installing on a portable drive.

Portable Viewer doesn't require installation. If you already downloaded the Portable Viewer to your drive, then you can start working with it right away.
Portable Viewer stores all files in a single folder that you can copy onto the portable drive.
Here is a related Documentation article that might be helpful: https://www.remoteutilities.com/support/docs/portable-viewer/

Let me know if you have more questions.

Hello Tanner,

I'm glad to hear it worked for you!

Also, I have the viewer on other machines that work on the normal viewer fine.

It means that the config_4.xml file was corrupted and it was causing the issue. I highly recommend that you add the Viewer installation folder and the %appdata%\Remote Utilities Files\ folder to antivirus software exceptions list to avoid future problems in this regard.

Let me know if you have more questions.

Hello Tanner,

Thank you for your message.

The yellow monitor displayed on the connection icon means that the remote Host is accessible, but you are not logged on it yet.

FWIW, the portable viewer does work, so I'v been using that in the mean time.

Could you please clarify if you connect to the same Hosts using the same credentials and connection types? Also, please clarify if you launch the portable Viewer on the same machine as the Viewer that the issue occurred in?
If this is the case, the issue might have occurred if the Viewer configuration file (config_4.xml) somehow was corrupted or deleted. Please, try deleting the config_4.xml file which you may find in the %appdata%\Remote Utilities Files\ folder. This will reset the Viewer settings/options. Your address books won't be affected by this action.

Let me know if the issue persists.

Hello Luc.

Unfortunately, we couldn't reproduce the issue.

Could you please clarify if you tried the set clipboard command? It's located in the additional commands menu of the toolbar, in the Full Control window. Here's a related guide that might be helpful: https://www.remoteutilities.com/support/docs/full-control-and-view/#Additional_commands

Hope that helps.

Hello Basil,

Thank you for your message.

Could you please clarify if you mean the toolbar in the Full Control mode window? If this is the case, please make sure, you have the Pin button on the toolbar deselected:

This way, the toolbar is only visible when you hover the mouse pointer over the top edge of the Full Control window.

Hope that helps.

Hello Roy,

Thank you for your message.

Could you please clarify what email provider do you use for specifying SMTP server settings?
If you use Gmail, there might be an issue with your account settings. You should enable access to your account for less secure apps. Please, refer to this help page for more information:  https://support.google.com/accounts/answer/6010255?hl=en&authuser=1
Other email providers might have a similar setting that needs to be enabled.

If nothing helps I recommend that you try another SMTP provider, such as Mailjet. Please, note that Remote Utilities configurator only provides an interface to embed our SMTP server data. It doesn't control how the SMTP server works and doesn't perform the actual sending - the SMTP server does.

Hope that helps.

Hello Rob,

Thank you for your message.

Could you please send us the Host logs for examination? Here is how to locate the Host logs: https://www.remoteutilities.com/support/docs/host-log/
You can send them to support@remote-utilities.com

Also, please clarify what versions of the Viewer/Host are used?

Looking forward to your reply.