Pauline's community posts

Hello.

and it says the reason,
"The reason why this change has been made is to make Remote Utilities less prone to false positive detections by antivirus software"
   However i see other popular remote access software than remote utilities(ofcourse alexa rank) ex: like [censored]([censored].com) / [censored](vpn.net-free) has 'Hide tray icon' option. for example in [censored] once hidden tray icon there no way to know it running or anyone connect etc and just have to check the taskmanager process so i dont think that's such specific reason.

Yes, making Remote Utilities less prone to false positive detections by av software was one of the reasons. Another reason is to provide the legitimate use of the software, which means that Remote Utilities is used for remote administration and remote support, but not for surveillance over the remote user without the user being aware of it.
May I ask - for what task do you need this feature?


Looking forward to your reply.

Hello Jim,

Thank you for your message.

Could you please clarify if your laptop and your father's PC are on the same LAN or VPN? If this is the case, please refer to this troubleshooting guide: https://www.remoteutilities.com/support/kb/cannot-connect-using-direct-connection/

If you intend to use the Direct connection over the Internet, you will need access to your router settings on the Host side in order to create a port forwarding rule. Please, refer to this article for more information on setting up port forwarding for the Host: https://www.remoteutilities.com/support/docs/how-do-i-set-up-port-forwarding-for-the-host/

Let me know if the issue persists.

Hello,

Thank you for your message.

Could you please clarify if you mean the Hide tray icon menu feature in Settings for Host?

This feature lets you not to display the Host menu when right-clicking the Host icon in the system tray.
Here's a relatable Documentation article that might be helpful: https://www.remoteutilities.com/support/docs/host-options/#Interface
The feature to hide the Host icon in the system tray has been discontinued since version 6.3.0.4.

I am sorry if that made the program less useful for you.

Let me know if you have more questions.

Hello Peppi,

Thank you for your message.

About "Control+ALT+DEL" has been resolved. Thanks.

I'm glad to hear it worked for you!

- To have one individual ID for each user session I need to use AGENT (instead HOST).
- But AGENT dont allow unattended access...
I understood well? Or maybe is there a solution?

Could you please clarify if you consider using Host with the internet-ID connection option? In this case, you can configure an internet-ID for each Host PC as described in this guide.
If this works for you, you can also configure your custom Host installer with custom settings (such as internet-ID which is configured upon installation and then sent to your email) and then mass deploy Hosts on each of your machines. As an example, please refer to this guide. Also, here's a related Documentation article that might be helpful: https://www.remoteutilities.com/support/docs/about-msi-configurator/

But if for example I enter in USER SESSION 1 in toolbar I only can find one USER 1 and I cant switch using toolbar to USER 2 or 3...

Could you please send us a screenshot of the toolbar where only one terminal user is available?

Looking forward to your reply.

Hello Colin.

In addition, could you please clarify if the Normal view mode or the Stretch view mode is used in the Full control window?

Looking forward to your reply.

Hello Colin,

Thank you for the provided details.

Unfortunately, we couldn't reproduce the issue. However, I forwarded this issue to our 2nd tier and development and asked for their input.

I will get back to you with their answer.

Hello Gabriel,

Thank you for the clarification.

Please try switching to the List view or the Details view in the Viewer. This way, you have different columns enabled and arranged the way you need. A table view is always preferable when working with multiple entries because it allows you to easily sort your records.

Hope that helps.

Hello Christine,

Thank you for your message.

The Host/Agent for Mac will be released after the Viewer for Mac. We will do our best to release it as soon as possible.

Sorry for the inconvenience.

Hello Colin,

The host on the remote PC was updated to your latest a few days ago to v6.10.9.0

Could you please clarify what versions of the Viewer/Host are used? The latest version is 6.10.10.0 and it was released on July 2, 2019. It's available for the download here.
If the older versions of the RU are used or if there's a version mismatch between Viewer and Host - please try updating both Viewer and Host and let me know if the issue persists.

Looking forward to your reply.

Hello Gabriel,

Thank you for your suggestions.

The end point receives a message stating COMPUTERNAME (IP ADDRESS) has connected, it would be nice if it showed also the username.

We plan to implement a similar feature at some point in the future, but, unfortunately, I cannot give you any ETA.

When you start typing to search, the results show the first characters of the computer name highlighted instead of the whole computer name with just the typed characters highlighted.

If you search for the connection in the address book, the whole computer name with just the typed characters highlighted is displayed in the search results as it's shown on the screenshot:

If you mean anything else, could you please elaborate a bit more on the question?

The icons on the upper bar while you have selected a computer don't work, if you click on them you seen at the bottom the action (i.e. Remote Registry, Send message) but nothing happens, you need to right click on the computer and choose the action.

Thank you.
I will forward your suggestions to our team and we'll see what we can do.