Pauline's community posts

Hello Mohamed,

Thank you for your message.

Unfortunately, the custom text/html/image option has been discontinued. The related controls in the Full Control window were left by accident, but we will remove it from the Viewer interface as soon as possible.  

I am sorry if this made the program less useful for you.

Hello David,

Thank you for your kind words.

I'm glad to hear it worked for you!

Please don't hesitate to post another message if you need assistance.

Hello Daniel,

Thank you for the clarification.

Unfortunately, we couldn't reproduce the issue. I forwarded this question to our developers to see if they can provide any input.

I'll get back to you soon with an answer.

Hello David,

Thank you for your message.

Could you please clarify if you can still see/refresh remote screen previews on the thumbnails in the Viewer address book even if you close the remote computer lid?

If this is the case, please try enabling the Use legacy capture mode feature in the Settings for Host -General - Other tab:


Let me know if the problem persists.

Hello Jonathan,

Thank you for the clarification.

Could you please send us the mobile Viewer logs for examination? You can send them to support@remote-utilities.com
We will try to reproduce the issue and get back to you soon.

Thank you.

Hello Jonathan,

Thank you for your message.

Am I right in assuming that the issue occurs when using mobile Viewer? If this is the case, could you please clarify what device do you use?

Looking forward to your reply.

Hello Daniel,

Thank you for your message.

Could you please clarify if the issue occurs when cycling through windows on the remote PC or on the local PC?  Also, it would be helpful if you could send us a short video. You can send it to support@remoteutilities.com.

Looking forward to your reply.

Hello Michael,

Thank you for the screenshot.

Please try enabling the Override DPI scaling checkbox in Viewer shortcut properties, as shown on the screenshot below:


Let me know if the issue persists.

Hello Em,

Thank you for your message.

I replied to your post here.

Let me know if you have more questions.

Hello Em,

Thank you for your message.

Could you please elaborate a bit more on the reason why do you need to rename the application?

Looking forward to your reply.