Pauline's community posts

Hello Peppi,

Thank you for your message.

When I try to connect with my WINDOWS SERVER 2016 the screen I added as file is showed, and there is no way to see DESCKTOP.

Could you please clarify if you use the Full Control mode or the RDP mode when connecting to a remote PC?
If the Full Control mode is used, then please double check if there is security software on your computer that prevents remote connection and/or input emulation typical for remote control software.
In addition, please clarify if you cannot UN-lock the PC by sending Ctrl+Alt+Del command?

When I installed Remote Utilities in WINDOWS SERVER 2016 and I added HOST packeg, I will receive one ID for all my users sessions.

Could you please elaborate a bit more on the issue?
If there are multiple remote machines you want to connect to, then you need to deploy the Host or Agent on each remote PC, so this way, each PC gets its own ID.

Looking forward to your reply.

Hello Alexis,

Thank you for your message.

Please try referring to this Knowledge Base article: https://www.remoteutilities.com/support/kb/invalid-registration-key-when-registering-remote-utilities/.

Hope that helps.

Hello Luis,

Thank you for your message.

Could you please double check if there are any special utilities/software installed, especially those that could use or modify the behavior of the keyboard? Like clipboard helpers, touch-typing learning apps, etc.

Looking forward to your reply.

Hello Krik,

Thank you for your message.

The Internet-ID code is not supposed to be re-issued automatically. Once generated, the ID code stays the same unless you manually re-issue it in the Internet-ID settings. Here is a related article in the Knowledge Base: https://www.remoteutilities.com/support/docs/internet-id-connection-settings/

Could you please double check if you didn’t accidentally click the Get new ID button in the Advanced Internet-ID settings?
Also, please clarify if there was any additional installation of a custom version of Host/Agent that was built using the MSI Configurator tool prior to the issue occurred?

Looking forward to your reply.

Hello Rick,

Thank you for the clarification.

The UAC is shown because some actions require administrative privileges. Agent cannot override UAC, unless it is run as an administrator. Here is a related documentation article that might be helpful: https://www.remoteutilities.com/support/docs/cannot-override-uac-on-the-remote-pc/.

Could you please try using a Restart Agent as... command and see if the issue persists.

Hope that helps.

Hello Michael,

Thank you for the information.

I'm glad to hear you have figured out the issue.

Please let us know if you have more questions.

Hello Rick,

Thank you for your message.

Could you please clarify if you have Host or Agent on the remote side?

Looking forward to your reply.

Hello Aleksandr,

I'm glad to hear you have figured out the issue!

Please don't hesitate to post another message if you have more questions.

Hello Aleksandr,

Thank you for the clarification.

Could you please also clarify if you are able to connect to another Host from this Viewer? If the same issue occurs when connecting to another Host, it might mean that the Viewer configuration file was somehow corrupted or deleted.

If this is the case, please, try the following:
1. Fully exit the Viewer (File -> Exit).
2. Locate the file config_4.xml in the Remote Utilities Viewer %appdata% folder.
3. Remove the config_4.xml file from that folder.
This will reset the Viewer settings/options. Your address books won't be affected by this action.

Please let me know if the issue persists.

Hello,

Thank you for your message.

Unfortunately, there is no possibility to decrease the installation files size. I am sorry if that makes the program less useful for you.

Please let me know if you have more questions.