Pauline's community posts

Hello Christopher,

Thank you for your message.

I recommend that you use Direct connection. It's the best option to use if your remote Hosts and the Viewer PC are on the same LAN or VPN. Here's a related article on connecting over LAN.

If you want a direct connection to constantly show its status then go to Connection properties - Authorization.
Select the Check online status for direct connections checkbox:


You can read more about checking online status of your remote PC in this article.

Please note that for Internet-ID connections only their connection status is checked. You cannot ping remote computers via an Internet-ID connection because the remote Hosts are not in direct visibility for the Viewer.

Hope that helps.

Hello Nick,

Thank you for your suggestion.

We already have this feature in our wish list and we plan to release it in our upcoming updates in the nearest future.

Please let me know if you have more questions.

Hello Glenn,

Thank you for your message.

You don't need to register Hosts. You need to register the Viewer only. You can do it in the License Key Storage, here's a related article on how to get a free license key.

Then you can add up to 10 endpoints to your address book.
Here's a related article in our Documentation: https://www.remoteutilities.com/support/docs/license-types/#Free_license

Hope that helps.

Hello Tobi,

We didn't change the outbound ports or server addresses since our previous versions.
Please check if the problem with your Host persists. We had a maintenance server reboot at that time you left a message. It might affected your Host as well.

Hope that helps.

Hello Trent,

Thank you for your message.

Yes, I checked with my co-workers. It was a maintenance server reboot. Now the server is back up and running.

Please let me know if you have more questions.

Hello Tobi,

It seems that the issue might be caused by a firewall blocking the address id.remoteutilities.com or outbound ports, which are used by the Host. You can find a list of ports used by Remote Utilities for Internet-ID connections here: https://www.remoteutilities.com/support/docs/ports-used-by-remote-utilities/#Internet-ID_connection_ports
Please note that you need to have at least one of the outbound ports opened: 5655 or 443 and according to the article I linked above and your log file, you seem to have both ports or the address id.remoteutilities.com blocked by a firewall.

The issue might also happen if the DNS resolution doesn't work properly on your Host PC. I recommend that you flush the DNS cache on the Host PC by executing this command: ipconfig /flushdnsusing the command line interface.

Please let me know if the problem persists.

Hello Malien,

Thank you for your message.

Please refer to this Internet-ID connection troubleshooting guide.

Also please try to check your Host log. More information about Host log is available here.

Hope that helps.

Hello Nick,

Thank you for your suggestion.

We will add this feature to our wish list and hopefully release it with our upcoming updates.

Let me know if you have more questions.

Hi Richard,

You can use the Power Control mode to shut down, restart and lock the remote computer, or turn the remote monitor on or off. Read more about this mode in this article.

To unlock your remote PC you can send the Alt+Ctrl+Del command in Full Control or View modes, there's a button on the toolbar:
Or you can use the keyboard shortcut to send this command: Ctrl+Alt+F12.

Also you can choose the 'Lock workstation on disconnect' checkbox in Connection Properties:
This will lock your remote PC if it disconnects or the remote session is over.

Please let me know if you have more questions.

Hello Richard,

Thank you for your message.

Please specify which exact 'lock the remote computer' command do you mean. Could you also send us a screenshot? That would be helpful.

Looking forward to your reply.