Conrad Sallian's community posts

Hello Marty,

Thank you for your suggestions.

I found when configuring a host to use Custom Server Security, the capitalization of the username matters. For example, logging on with username "johndoe" will fail if the username on the server is "JohnDoe".

If case-sensitivity is by design, more clarity is needed through the documentation and app dialogues to remind users.

Yes, it is by design. We will mention that in the documentation and possibly also in the interface itself. Alternatively, we will consider following the Windows scheme instead.

Unsuccessful logons should be prefixed by something more meaningful, eg "RU Server Authorization Failed"

Yes, this is a known issue. We will add a message in case of a failed logon attempt.

Hi Dennis,

Could you tell us the name of the application? We'll see if we can reproduce the issue.

Thanks!

Hello,

Thank you for your post.

Has anyone else encountered this bug? Is there a known solution or troubleshooting route?

Please , try removing the file config_4.xml found in the program %APPDATA%\Remote Utilities Files\ folder. This will reset the Viewer settings/options.

Your address books won't be affected by this action.

Let us know if this worked out for you.

Hello Shane,

The license count column just shows your total available number of allowed entries in your address book. Besides, there is no such thing as unregistering a Host -  you just delete the records you no longer need from your address book and that's it.

Hope that helps.

Hi Reece,

We are working on it :) Thank you for your support!

Hello Marty,

Update on this issue - we are going to provide a fix in the next build of the 6.9.0.1 beta version.

Thanks.

Hi Dennis,

Thank you for your post.

I have no trouble printing normal pages( pdf, word, etc.), but a check.

Can you print pdf, word files with Remote Utilities printer successfully? Could you please clarify what you mean by check in this case?

Hello Andreu,

Thank you for your message.

This knowledge base article may help https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Sure, we will examine this issue and fix it in one of the subsequent program updates.

Hi Ralph,

I'm glad to hear you figured out the issue. Don't hesitate to post another message or submit a ticket if you need any help.