Conrad Sallian's community posts

Hello Ralph,

Thank you for the post.

Server is set to auto start.

By the server do you mean Host, correct? Technically speaking it's the server, yes, as in "client-server" architecture. But to distinguish it from RU Server we call the remote module Host.

When using Power Control to reboot the host computer into safe mode, I am then unable to connect back to it with the viewer. Is this a possible action? I remember from years ago being able to do this with VNC.

You enabled the "Reboot in safe mode" checkbox , correct?

Hi Chas,

Thank you for your post.

That depends on what connection type you use - Internet-ID or direct connection - and also whether Viewer and Host share the same network (and subnet) or located in different networks.

Hello Eric,

Thank you for your message.

The ability to bulk-import IP addresses and ranges will appear in the upcoming version 6.9. The Host settings will be XML-based which will allow you to actually import your own data, e.g. list of IP addresses to block.

Hope that helps.

Hello Eli,

This suggestion will be added to our wish list. Thanks!

Meanwhile, here is a workaround that can help temporarily fix the problem. On the remote computer, go to windows settings -> Ease of access -> Mouse and enable "Turn on mouse keys...":



Let us know if it worked. Thanks.

Hello Ryan,

When there is no physical mouse the cursor might not be visible. The iOS version has nothing to do with it - the same is true about the desktop Viewer, only in desktop Viewer you see the local cursor by default so that behavior is not immediately evident.

But this is a bug and we have already added it to our bugfix queue. We will fix it in one of the upcoming updates.

Hello Ryan,

Thank you for your post.

Is a physical mouse connected to the remote Host PC?

Hello Lukas,

Direct connection is always better than ID connection, by definition. It is the simplest way to connect from local to remote, and if you still have serious performance issues even when using direct connection, you should check your network and router.  

Hope that helps.

Hello Lukas,

Thank you for your post.

There are some tips on improving performance, found in this knowledge base article.

It should be noted, however, that in the upcoming version 6.9 we implemented some significant improvements to connection speed/performance. Version 6.9 beta will be made available on the site in a few days.

You are welcome :) By the way, we also fixed the issue with the in-program generator as well. Now everything works as it should.