Conrad Sallian's community posts


FR: Linux, Mac - Host

Conrad, Support (Posts: 3074)
May 23, 2018 12:05:20 pm EDT
I am sorry to interrupt, but we have our forum rules. Specifically,

- We won't tolerate any posts that are saying that our company "doesn't have any talent" or suchlike. If you don't like our company or product , you are free not to use it.

- We do not tolerate posting competitor solutions  here, much less discussing "the alternatives" right here on the forum. You are free to discuss it elsewhere.

Thank you.

FR: Linux, Mac - Host

Conrad, Support (Posts: 3074)
May 23, 2018 5:04:48 am EDT
Hi Gabor,

Sorry for the delay. And by the way, we are not going to change our licensing model any time soon (if ever). This one-time payment + 1 year grace period + discounted upgrades system works well for us and the majority of our customers from what we know. We don't see any reason why we should change it to subscription model other than to squeeze more money from our customers, but this we definitely won't do.

Slow performance, dropping connections

Conrad, Support (Posts: 3074)
May 23, 2018 4:59:14 am EDT
Hello Nijel,

Thank you very much for your post! It will definitely help other users with similar issues.

Android App Address Book

Conrad, Support (Posts: 3074)
May 22, 2018 3:05:37 pm EDT
Hi Nick,

Our mobile client has its own versioning and so far this app is free. We haven't decided yet what licensing model we are going to use for it when we add more significant features to the client (namely, the full-fledged address book). There are different options that we are considering.

Android App Address Book

Conrad, Support (Posts: 3074)
May 22, 2018 2:53:42 pm EDT
Hello Nick,

Thank you for your post.

We are going to implement a full-fledged address in the mobile client in one of the upcoming updates.

Windows 10 update KB4103721 black screen (ver 1803)

Conrad, Support (Posts: 3074)
May 22, 2018 12:14:44 pm EDT
Meanwhile, this is what other users say about this Windows update:

Windows 10 Cumulative Update KB4103721 Version 1803

Specifically some users mention that this update prevents the computer from booting (we were reported that too by a different user of ours).  

Hopefully, Microsoft will patch this with another update soon.

FR: Linux, Mac - Host

Conrad, Support (Posts: 3074)
May 22, 2018 11:30:27 am EDT
Thank you, Nick. There is a good chance that we will introduce Linux client together with client for Mac.

Windows 10 update KB4103721 black screen (ver 1803)

Conrad, Support (Posts: 3074)
May 22, 2018 11:27:20 am EDT
Hello mrabbit,

Thank you for your post. Our team is already investigating the issue and we will see what might be causing this a how we can fix it.

Upgrade license from Starter to Mini

Conrad, Support (Posts: 3074)
May 22, 2018 4:56:45 am EDT
Hello Nick,

Yes, absolutely. You can use the Upgrade Form to evaluate the upgrade cost and proceed to checkout.

PnP-Monitor Lock driver is unsigned

Conrad, Support (Posts: 3074)
May 20, 2018 2:45:33 pm EDT
Hello Pete,

You, you don't have to. "Fixing the problem" in this case just means signing a few agreements with Microsoft and having our driver "approved". Perhaps, not immediately but with the next Windows update.

I've tried the driver from the Host Options Drivers tab of my existing 6.8.0.1 installation but that still fails.

How exactly does it fail? Do you receive an error message?