Conrad Sallian's community posts

Hello Lukas,

Direct connection is always better than ID connection, by definition. It is the simplest way to connect from local to remote, and if you still have serious performance issues even when using direct connection, you should check your network and router.  

Hope that helps.

Hello Lukas,

Thank you for your post.

There are some tips on improving performance, found in this knowledge base article.

It should be noted, however, that in the upcoming version 6.9 we implemented some significant improvements to connection speed/performance. Version 6.9 beta will be made available on the site in a few days.

You are welcome :) By the way, we also fixed the issue with the in-program generator as well. Now everything works as it should.

Thanks for the information, Ryan!

Hello Lukas,

Unfortunately, it's very unclear why this problem may arise and there is so far a single report of it. We will be updating our mobile app quite soon and see if this eliminates the issue.

Hello Lukas,

Thank you for your post. Please, try this knowledge base article:
https://www.remoteutilities.com/support/kb/cannot-get-a-free-license-key/

Hope that helps.

Hello Eli,

Do you suggest that we add an option, that when selected would disable hotkeys when you are in windowed mode? Is that correct?

Hello Lukas,

From what you describe it looks like the connections file is corrupted. Perhaps, the best option would be to re-install the software and recreate the file.

Hello Eli,

You can disable the Hotkeys in the Options. Yes, there is a bug that you mentioned, but we fixed it in the upcoming release.

However, please note that you still need some hotkeys, namely to exit the RU full screen mode when you are done with your work on the remote computer.

Hello Eli,

Thank you for your post.

This bug has been fixed in the upcoming version  6.9. The open beta is soon to be published on the site.