Conrad Sallian's community posts

Hello Mohammad,

Thank you for your message.

when I tested host's installation on a machine

Did you test it by simply running the installer manually? Or did you run the installation using AD GPO just as it was supposed to be carried out?

Hello Cristian,

Unfortunately, no. Currently you can only either use the Agent or (in case you use the Host) bring up the Internet ID connection properties by right clicking on the Host icon and selecting the corresponding item from the menu.

At some point in the future we are going to redesign the Agent window though and perhaps even unify Agent and Host notification panel into a single entity. We will definitely take your suggestion into account.

Don't hesitate to ask me if you have other questions. `

Hi Cristian,

We have fixed this issue as per your recommendation. Thank you for letting us know.

Hello Cristian,

Thank you for your suggestion. This capability is on our wish list albeit not among the nearest priorities. Still, it well may be that at some point in the future there'll be Remote Utilities VPN too.

Don't hesitate to ask me if you have any questions.

Hello Cristian,

Thank you. I forwarded this to our web services staff, they will take a look.

Hello Cristian,

Thank you for the kind words.

Using it as a Relay server, means that ALL traffic goes thru it?

Yes. RU Server is supposed to be a completely autonomous solution meant to replace our public servers for users who rather prefer to "go on their own". Besides, RU Server provides unique features not available in the public service, namely address book sync and authorization server.

In that case, that means that the fastest Internet conection will give me flawless performance on the Remote session?

Basically, yes. The closer your Viewers and Hosts are to the server, the better the performance should be. We recommend that you deploy the server on the Viewer side.

Don't hesitate to ask if you have other questions.

Hello Cristian,

Mobile clients (i.e. iOS and Android) only support single password authorization so far.

Hello Luc,

Thank you for your message.

Do you mean removing a Host from your address book? Yes, just right lick on it and select Delete or hit the Del key.

Hope that helps.

Michael,

We are planning to release Viewer for Linux together with Viewer for Mac.

Hello Pete,

You should enable the option "Capture alpha-blending windows". Here is a related KB article:
https://www.remoteutilities.com/support/kb/some-windows-or-menus-are-not-visible/

Hope that helps.