Conrad Sallian's community posts

Michael Taylor wrote:
yes the issue is with 8.1 only, this pc used to have windows 7 and worked fine. it have since installed windows 8 and 8.1 (performed fresh installs not upgrade). I can wake up all my other windows 7 pc's without a problem.

when I send wake on lan to 8.1 pc the system wakes, yes monitor and login screen are fully working. the system is on dhcp but the ip doesn't change. I use hostname to connect not ip (name resolution is ok) the service is started after waking up but if I restart the service and then try to connect it works, but I need to restart the service first even though its already started.
unfortunately I decided to go back to windows 7 and reinstall windows 7 on that pc... to be honest if you say you don't have issues and/or cant reproduce this specific issue, I believe you. its probably something with the operating system. there are lots of issues I see with windows 8 and 8.1 not related to remote utilites so its most likely a Microsoft issue or some other OS related issue. I have issues with some drivers, built in video app, homegroup anomalies, skydrive integration etc... windows 8 and 8.1 in my opinion is a POS.

but I do love remote utilites. works great on all my other pc's

thanks

Hello Michael,

As  a last resort, try to reinstall the Host altogether, the newest version (5.6.0.3). Who knows, maybe that will resolve the issue since I can't imagine what it might be that causes it.

Everyone who experienced "Host not found" issue, please update the app from the Play store. It should work now.

Make sure the app's main screen reads version v5.6.0.4m10.0 (or higher) at the top right corner.

Also, if you still experience difficulty connecting to the Host by an IP address, make sure you explicitly allow the Host in your desktop firewall settings.  

Gbtech wrote:

Hello Conrad,
i have the same problem... can`t find any Hosts with a direkt Connection (ip/Name, Android 4.2 and 4.4). Remote Connection with the Desktop Viewer to the same Host PC works!
best regards
gbtech

Hi!

Just added a sticky thread "System requirements for Android". Please, check your device against the requirements. Thanks.

Android:

• Version: 2.3.3 - 2.3.7, 4.0.3, 4.0.4, 4.1.х, 4.2.х, 4.3.х, and 4.4
• Processor: ARMv7, 1Ghz CPU or higher, with NEON instruction support
• Dedicated GPU processor
  

Internet or LAN

• WiFi or high-speed mobile connection (LTE, HSPA)
  

Michael,

What is the type of connection: Direct or Internet ID? Can you connect successfully with the same type of connection to the same PC using the desktop Viewer?

I've tried to reproduce the issue here on our premises. Here's the configuration:

Desktop computer with Windows 8.1 installed, including recent updates.
Motherboard: Asus P5QSEPlus  with "Power on by PCI devices" enabled in Bios Settings.
Network card: integrated, with "Shut down WoL", "Wake on magic packet" and "Allow this device to wake the computer" enabled in the properties.  


There is a wired connection to another computer via a router. Both computers are on the same subnet. Wake on LAN goes without a hitch, even from the shut down state. Once the computer is woken up, Remote Utilities can be established right away.

Please, check if Remote Utilities service starts after waking up and if anything prevents the service from operating. Maybe some security settings, permissions or antivirus software activity.

Hi Michael,

A more specific question - is that issue with Windows 8.1 only? Can you wake up and connect to other editions (e.g. 7, Vista, XP)?  

Michael,

Does it wake to a fully operational state (i.e. the discs are working and the monitor lights up)?

Also, can the IP address change after wake-up? For example, if the DHCP server is used in the network and the PCs receive IP addresses dynamically.

Michael Peer wrote:
Can I change to your servers remotely or do I need to physically be at the host computer?

You mean, via Remote Utilities connection? You can. However, you might need to reboot the computer in order for the Host to restart and apply the settings. Try to test it without rebooting first.

Hello Michael

It's "either..or". Unfortunately, there's no failover mechanism to automatically switch to a default server when the GMS is down. This would add more complexity as it seems at first.

I recommend using the default server if there is a slightest possibility that the GMS PC is unavailable. We constantly monitor our mediation servers and they are located in industrial grade data centers. If they are down (which is very rare and mostly due to maintenance for a very short time) we are notified immediately and can take all measures necessary.