Conrad Sallian's community posts

Hi Les,

It looks like the graphics card issue on the Host side. Try to upgrade your graphics card drivers, it may help.

Another question - do you only have issues with the mobile Viewer? Does the desktop Viewer work ok when you connect to that same remote PC?

Hi Nick,

We updated it again an hour ago (version 11.6). Please, check it out.

Hello Les,

Did you upgrade mobile Viewer and/or the remote Host? I.e. is it after the upgrade that this behavior occurs?

If you upgraded remote Host to the latest version (6.0.0.4 as of Jan 13, 2015) I recommend you restarting the remote PC. Also, please check if you have the latest iOS client installed.

Hope that helps.

Hello Nick,

Just updated the Android app on Play Store. Please, check it out.

Thanks.

Hello Martin,

Thank you for the kind words! So often users only write on the forum when something doesn't work, but very rarely - when something works as it should  :) Much appreciated!

Hello Ron,

You can simply uninstall the old server using Uninstall a Program in the Control panel and then install the new server.

Hope that helps.

That's good news.  :)  Don't hesitate to ask, if you have other questions.

Hello,

Could you please check the RDP settings on the remote side, namely the security settings. They might be too restrictive to allow the client to connect.

Thanks for the info. I will escalate this issue to the 2nd tier support and get back to you soon.

Hello,

Thank you for your message.

Could you please elaborate more on the format? Do you have the same result if you "save to PDF" first and then transfer the PDF file over the network to the local computer, then print?

Also, does the same issue happen when you try to print from other remote PCs?