Conrad Sallian's community posts

Ken Wiebe wrote:
Thanks. Yes, the port is 5650 on both. Is there any other troubleshooting which can be done?

I can only recommend wait until we release the next Android update which will be very soon. There are a couple of bugs currently, and one of them might be causing your issue as well.

Hello Larry,

BTW, not sure if I asked you previously, but did you add your Host (and Viewer) installation path in your antivirus software exceptions?

I still recommend not overcomplicating the setup and use our default hosted service instead of the RU Server in this particular situation.  That would be more than enough for a simple setup like this. RU Server is an advanced tool used in corporate setting and multi-Viewer environment and does require network stability and a dedicated machine with static IP address or DNS name.

Hello Zsolt,

Sorry for the late reply. Seems like there was a glitch with the forum/notifications and your message was missed.

Are you connecting over a local network or over the Internet?

Hello Ken,

Thank you for your message.

If you are connecting directly over your local network, please check the port number in the settings for connection. It should be the same listed in the Host settings (5650 by default).

Still, we'll soon update the mobile version because there are couple of minor issues with Android that were recently reported and confirmed.

Hi Bobby,

Thanks for the suggestions. My comments are below.

Mouse over feature on Thumbnail view to see Firewall status/Update status/User that is logged in/Version of windows installed/last PC Restart Time.

We are planning to add this at some point in the future, albeit not as a mouse-over, but a panel/pane in its own right that you could turn on and off in the Viewer.

Broadcast a single message to all Connected PC'S or grouped PC's, have it displayed as a Windows message, not a chat message ( maybe a number of seconds to show message)

Broadcast message is already implemented. Just select multiple records and use the "Send message" connection mode.

Obviously the blank user screen and have the HTML page show while screen is blanked is awesome and still have capture alpha blending.

The blank screen mechanism will be re-written very soon.

Save notes to PC.

This is already available. See connection Properties -> Additional Properties -> Comment.

User end to press keys (ex: ctrl + H for help ) and it alert viewer that this PC needs help. Have a special group at the top to display that PC and be able to connect to it.

This is a part of a broader issue of the remote user having the ability to "call back" the technician. Due to the program's "decentralized" nature (there is no central web server) and also the fact that there may be many admins/technicians /users who can remotely connect to a certain PC it's not clear yet how specifically this feature should be implemented. We will give it a careful thought first.

These features I would just pay for lol but like i said i use 3 different remoe access programs because each give great feautes i need. Be nice to use just 1

Nothing bad about using multiple tools  :)  After all, in a mission-critical environment and/or when a remote PC is many miles away it's better to duplicate remote access with different tools, just in case.

Bobby Mills wrote:
I have no submitted a ticket because i thought it was due from connection being dropped. This all started from the 6.0 upgrade which worked the first few days then after it started giving the error. Yes the access denied bug i have, which is prob due for failure of file transfer.

By the way, are both Viewer and Host version 6.0.0.4?

Hello Bobby,

1) This is most likely caused by the "access denied" bug reported here. We're working on it.

2) This is something new. Did you submit a ticket on this? Again, if there is a bug with authorization (item #1), then it may also affect the file transfer mode.

ETA on the 6.1 update is the first half of February.

Hello Larry,

2. When I start a session I have to next click in the screen to give it focus

This issue is confirmed by testing. We'll try to fix it in the nearest updates.

Hello Larry,

We couldn't reproduce this issue. We even tried to connect from a virtual machine deployed on one PC, to a virtual machine deployed on another PC. And all the keys and arrow keys work. Num pad also works as it should.

Perhaps, it's a keyboard or driver issue. If you have another keyboard could you plug it in for a while and see if the issue persists?

Thanks.