Conrad Sallian's community posts

Hello Manfredo,

If you still don't have the video working try to test if you can run Skype video session. Perhaps, there are some general issues with camera capture.

I have noticed with astonishment that if the PC Host OS is Win XP and PC viewer OS Win 7 Ultimate, in the Host hear what sent by the Viewer.

Could you please elaborate more on this? You mean, you run the Voice and video chat and can hear on the Host side what is being said on the Viewer side?

What about other applications that might use media devices? Do you have video sessions working in Skype, for example?

Hello Manfredo,

So you have empty dropdown lists there, correct?

Brian,

I'm back with an answer. Currently, our Android client doesn't support x86 processors.

Don't hesitate to ask me if you have other questions.

Hello Manfredo,

Thank you for your message.

Please, try the solution in this troubleshooting article.

Hello Brian,

Thank you for your message. I've forwarded your question to our developers and get back to you soon.

Hello again,

Could you please start a support ticket and send us the entire log for examination. You can zip the log and attach it to the ticket.

Thank you.

Hello,

Thank you for your message.

The RDP mode in Remote Utilities only launches the native MS RDP client, nothing else. However, it allows you to use Remote Utilities as transport when connecting using RDP via the Internet (the RDP-over-ID feature).

I will consult our developers about this error that you receive and get back to you soon.

Hello Alan,

1-4: try to use the Get clipboard and Set clipboard commands instead of copying/pasting using hotkeys or context menu.  

5: Did restarting the Full Control mode help?

Hello,

Sorry for the late reply. Missed this message somehow  :)

1. It depends on the contents/application. Are you only copying text/rich text, or images and files also?

2. You need to enable "Capture alpha-blending windows" in connection properties in the Viewer.