Conrad Sallian's community posts

Hello Michael,

You need to rename the book in the Address book manager (Viewer -> Tools -> Address Book Manager). Like shown on this screenshot  

Hope that helps.

We'll test this too. Thank you for letting us know. Such usability issues can only be revealed by real-world user input :)

Hi Michael,

Ok, we'll test it exactly as you describe and see what we can do.

Hello Michael,

If you are connecting directly, then if you enable "Auto-logon" in connection properties the Viewer will simply automatically log back on to the remote PC. The connection icon will change its state once logged on. Auto-logon also works for Internet ID connections routed via your self-hosted RU_Server.

For internet ID connections routed through our default/hosted servers auto-logon doesn't work yet. However, we plan to add that feature in the future.

Also, if you are sharing address books/or connected to your own RUT server (as we do), it would be nice for it to turn the icon green to alert you someone is currently remoted into that system.

Currently, if you enable the Notification panel on the remote Host, you can see if you are the only person connected or if there are other technicians with an open session.

However, you suggestion does make sense, but only after we implement users and rights management for address books (which we plan to do actually pretty soon). In other words, we need to be consistent so that all features fit naturally the underlying logic/structure.

Hello Nick,

This ball and the menu that it invokes use semi-transparency. Please, check out this troubleshooting article, it should help https://www.remoteutilities.com/support/kb/some-windows-or-menus-are-not-visible/

Hello Michael,

You mean local monitors, right? Those that are connected to your Viewer machine?

Hello Michael,

Just to clarify - does the Viewer console reappear on another screen when you switch to that screen?

Hello Michael,

Thank you for the suggestions. We'll add those to our wish list and think about the best way to implement them.

Hello Nelson,

Sorry for the late reply. May I ask how does your question relate to Remote Utilities software?  :)

Thanks.

Hello Manfredo,

If you still don't have the video working try to test if you can run Skype video session. Perhaps, there are some general issues with camera capture.

I have noticed with astonishment that if the PC Host OS is Win XP and PC viewer OS Win 7 Ultimate, in the Host hear what sent by the Viewer.

Could you please elaborate more on this? You mean, you run the Voice and video chat and can hear on the Host side what is being said on the Viewer side?