Conrad Sallian's community posts

Hello!

Thank you for the kind words.

Can you please send us the Host log via a support ticket. You can find the log files in C:\Program Files\Remote Utilities - Host\Logs folder.

Hello Asql,

Well, we didn't notice any anomalies when testing the mobile version on Android 4.4.4 although it was not OnePlus One. Unfortunately, we cannot test the program on each and every available Android device, there are so many of them.   :o

As for resizing, have you tried finger pinch?

Hello Roger,

Thank you for your message. I moved the topic to the antivirus related issues forum as it belongs here.

Does the program in question have any exceptions list where you could add the installation path of Remote Utilities to exclude it from malware scans?

Hello,

Thank you for your message.

What device and Android version you use?

BTW, we'll include a short instruction/guide in the mobile client itself in one of the nearest updates.

I'm trying the long tap as described to perform a right click, but to me it does not seem to work..

any hint?

TIA

Hello,

Did you upgrade the android version to the latest one? Also, please check that your Andorid system meets the system requirements on this page.

You rut guys may have already done this, dunno.

Thank you John for taking the time writing this instruction. I hope it will help everyone to resolve the issue while our request to Google is being reviewed. We sent it couple of hours ago and normally such requests are reviewed for 24 hours or so.

Hi John

What's up with that? I mean, if they know exactly what program it is, why are they blocking it?

This is a good question and we constantly ask ourselves the same. Our website is clean and is being daily monitored by Symantec Norton Secured malware check. The program is signed with a valid VeriSign code signing certificate issued to our company name "Remote Utilities LLC". And we routinely send false positive reports to AV software vendors.    

There is only one explanation to this - many antivirus programs are simply poorly made and the business processes behind signature updates aren't thought out well. It's far easier to mark a file as "malicious" than it is to develop a thorough and foolproof review procedures to avoid false detection.

We are aware of this issue with Chrome and do our best to contact Google and resolve the issue. For some reason they keep detecting Agent as malicious even though we already sent them a review request and explained that the program is perfectly legitimate, signed and is being put on our website which itself is monitored for malware by a third-party (Symantec in this case).  

We'll keep working on this though. Hopefully it will be fixed soon.

Dask DT wrote:
I am on beta 6.0 and I am attempting to chat with a user who has logged into the Windows 2012 Server using RDP. As of 2008 terminal services was renamed to Remote Desktop Services/Protocol so yes they are a terminal session user.

Dask, the chat only works for console session by design. It's not available for terminal sessions, sorry.

Hello André,

Thank you for your questions.

I want only to use Agent. I test it without obtaining free license and it seems to work well.

If you run the Agent on the same PC for more than 30 days, it will require a license key, just like the Host. In terms of licensing the Agent is the same as the Host, no difference.

I want to remote connect to my client occasionnaly, and I have more than 10 client so will I need to purchase an operator license?

We do our best to provide as flexible licensing as possible. In this specific case, I think yes - you need an operator license.

Don't hesitate to ask me if you have other questions.

And yet another question - are you using the beta version (6.0) or the latest stable release 5.6.0.6 ?