Conrad Sallian's community posts

Hello,

Perhaps, the hard drive goes to sleep. Please, check your power settings in the Windows Control Panel on the remote machine.

Hi Salam,

Merry Xmass Conrad. 1st, I dont have RU log in
C:\Program Files\Remote Utilities - Host\Logs as indicated,
it is in
C:\Program Files (x86)\Remote Utilities - Host\Logs

so is there any possible issue of setting up the right version on this machine?

No, it's ok. On 32-bit machines the Host installs itself to the Program Files folder, whereas on 64-bit machines it installs into Program Files (x86).

Now, I opened the most recent log file (I can share it with you), I found mainly
error 96,
Internet-ID: Unable to connect to ID server.
Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)

This is just a fact that confirms the obvious - the Host cannot connect to the remote Host. The connection is blocked by something.

I did, from the VM and the HYper-V host a
telnet server.rutils.com 563
and it works fine with absolutly no problem of connections.

It's not the only port used for ID connection via the default server. See this article for the full list of ports: https://www.remoteutilities.com/support/docs/ports-used-by-remote-utilities/

As I said earlier, this proves that it has nothing to do with my network or firewall, I am more than sure that it is related to Win 2K12 R2 and RU incompatibilite or missing config somewhere

If it had been incompatible with Win2K12, thousands of our corporate users would've notified us about it :)

Ronnie,

I understand. But Remote Utilities is just a tool for actually viewing/controlling remote PCs via its own remote desktop protocol. There are no VPN capabilities built into Remote Utilities. It's a different kind of software.

However boring it might sound, you might want to try VPN-based solutions like Hamachi or Pertino for that  :)

Hello John,

Sorry, but currently there's no option to arbitrarily change Alt + Tab behavior. That is, being able to press a modifier key that would make it "local" rather than "remote" on-the-fly.

However, this makes a good feature suggestion. Let me move this topic to our "Feature suggestions" forum and also add it to our wish list. Our developers will take a look at it and see if it can be implemented.

Thanks.

Hello Salam,

The Host log is available here C:\Program Files\Remote Utilities - Host\Logs . If the ID communication link with the server is established successfully, you should see something like this:

Code 96
Internet-ID: Connection established

Just scroll down to the end of the log, since the older records are at the top :) But there's also a date/time column.

Hi Salam,

Is the computer on the same LAN/VPN as the Viewer? Perhaps you could simply utilize direct connection instead of trying to make ID work.

I'm still thinking that something's hindering ID connection on that specific PC. There's no other explanation, off the top of my head at least  :)

By the way, make sure that "default" internet ID server checkbox is selected in Settings for Host -> Internet ID connection Settings -> Advanced -> "Select Internet ID server" dialog.

Salam ELIAS wrote:
Conrad, I am not sure what is needed to be done as I have no active firwall, it is disabled on all levels.

In the KB it is indicated to open specific ports, so as far as win firewal is disabled, what should i do?

Thanks

It's not necessarily the firewall right on the PC itself. You said that it was a VM. The hypervisor machine for the VM can work as a router/NAT or as a bridge, depending on how you configure it. You need to check the settings on it, namely whether it allows the guest machine to send packets to and fro using the ports the RU Host needs for Internet ID connection.  

So it's certainly a network issue, but not necessarily on the VM machine itself. Check the hypervisor and your network router too, perhaps you have some firewall rules enabled on them.

Hello,

Thank you! We received this suggestion previously. It's on our wishlist.

Hello Salam,

The grey circle can only mean that the Internet ID packets cannot go through some obstacle. Something is definitely getting in the way of Host trying to establish remote connection with our server.

See what ports must be open for ID connection.

Hi Larry,

Thanks for the info. We'll be testing it then and see if we can reproduce the issue in our laboratory.