Conrad Sallian's community posts

Hello Jim,

Thank you for the report. What video settings do you mean? Have you changed FPS in the Connection Properties to a low value? That might be the very cause of the issue. Try to use the default setting.

Hello,

I'm sorry, but we do not make our roadmap public. You can also see that many of our competitors also never publish a roadmap, so it is common not to share it.

As for ETAs, they are always very approximate as it is hard to foresee all possible issues and problems that may occur along the road when implementing a feature or fixing a bug.

Hello Rene,

Are you connecting using an Internet ID or an IP address?

Bobby Mills wrote:
Ok. Rebooted my router and all PC's and made sure my custom servers were set to DNS and uncheck IPv6 and connection WORKED! I dont know what is blocking it or was blocking it. It works now.

Great! Seems like some "link in the chain" required rebooting for applying the settings.

Anyway, if you ever need help with this issue, don't hesitate to post on the forum or submit a support ticket. Thanks!

Just created a tech support ticket from this thread. You will receive an e-mail notification.

Bobby Mills wrote:
Yes. The gateway reads my Moms PC over another IP connection. So it connect the GMS under IDLE tab. Do i still use the Internet ID or direct connection..?

GMS is always about Internet ID connection. It's just a self-hosted replacement for our hosted Internet ID servers, and is entirely optional.

Direct connection by definition does not use any intermediary servers. It's a plain Viewer -> Host connection where the IP address (or DNS name) of the Host is used. Whereas an Internet ID connection always looks like this:

Viewer -> Default (our company's) intermediary server -> Host

or

Viewer -> Your self-hosted GMS -> Host

Have you changed the custom server IP address to the DNS name on both sides, i.e. Viewer and Host?

This needs to be clarified. In the Host settings a custom GMS server is a global setting. Whereas in the Viewer you need to specify it for each remote connection that you want to route via your GMS. You can, of course, mass-edit them by selecting multiple records or use Default Connection properties for newly created connections.

Yes. Nothing changes except that you now use the DNS name in the "Internet ID settings -> Advanced -> Custom server" on both sides (Viewer and Host) + the no-ip client installed on the GMS server. You only need to make sure that your DNS name resolves to your current IP address properly, but that depends on the No-ip client software.

Hello Bobby,

Perhaps, you just need to use a service like no-ip.com. It's free from what I know. Generally, here's what you need to do:

1. Register with no-ip.com and create your own DNS name.
2. Install the No-ip client program on your GMS computer so that it regularly updates your DNS record with new IP address when it changes.
3. IMPORTANT: use your DNS name in the Host and Viewer settings for the custom Internet ID server (replace the IP address with your DNS name).

With this trick you won't have to change Viewer or Host settings each time your GMS IP address changes.

Hope that helps.

Hello James,

Here's where the Internet ID is stored in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities\v4\Server\Parameters\InternetID

It is an XML file in UTF-16 encoding.

Let me know if you need further assistance.