Conrad Sallian's community posts

Robert Taylor wrote:
I am also stuck waiting for the  CNTRL ALT DEL function.

Our company is looking at the software for EU remote connection but not sure if they will wait very long. I would like to buy your premier package but........

Robert

Hello Robert,

Sorry if Anton was a bit direct trying to convey his message :) But anyway, I can assure you that this feature has the biggest priority when it comes to the next mobile release. And the release will be very soon!

And thanks for considering the purchase of Remote Utilities. We really appreciate it!

Marc Laferriere wrote


If i understand correctly, i can't use the agent in this fashion, since the host is already running on that computer? Is this why running the agent gets a UAC popup?

Yes, that is correct.

If so, how can i go about regaining access to this host device? Is there a method of seeing why the connection fails?

This issue needs a closer look. Would you mind creating a ticket in our ticketing system? In the ticket simply refer to this forum thread (give a link) instead of re-creating the description of the issue. Our technical support specialist will contact you via the ticket and provide personalized assistance.

Thank you.

Hello Marc,

I'm no longer able to access a host computer

Could you please elaborate on this. Does the Viewer asks you for access password? Or is it not able to access the Host at all (Host shows as being 'offline')?

P.S. You won't be able to use Agent on the same computer where the Host is running, because these both modules are essentially the same.

Hello Laurel,

Thank you for your message.

What you are describing is terminal sessions and is provided by Microsoft Terminal Services.  

While Remote Utilities allows you to switch between already existing terminal sessions on the Full Control mode toolbar, it has no means of creating terminal sessions or being run as a terminal server. It's a different class of software with different licensing.

Hope that helps.

John Wilson wrote:
We are looking for this feature also.  It would make RU the perfect fit for us.  Do you have any idea when the feature for accessing Network drives in File Transfer mode may be added?



Thanks.

Hi John,

Support for network/mapped drives in the File Transfer mode is coming in version 5.7 due in a month or so.

I'll continue here so that the full context is available to other support staff.

Ok, I tried to connect but with no success. However, I couldn't ping the GMS' DNS name either. I have a question - is GMS in the same local network as the Host? That could explain why the Host/Hosts had easily connected to the GMS and were shown in the idle list. It can be so that the GMS is misconfigured or is simply not accessible out of the Internet by the DNS name you use. I assume that the computer with the GMS installed doesn't have an external IP address and is only available via a router. Did you set up a port forwarding rule on the router then?  

I recommend you to check back the "Default server" checkboxes on both ends and try to establish remote connection using our default servers (you don't even have to change the ID, although it's recommended to re-generate it just in case).  In this case you will at least get a general idea of how the program works, and then you might want to try more advanced options such as the GMS.  

Hope that helps.

If so, then the installation got corrupted somehow. Please, uninstall the Viewer, clean up/delete the installation folder and re-install the Viewer this time as an administrator. This should help.

Hello,

Make sure that the program is not blocked by antivirus software. I would recommend explicitly adding the path to the Viewer installation folder to your antivirus software exceptions.

So far I reckon no other explanations for such behavior other than extremely strict security settings or antivirus software activity.

Hello,

If the remote computer successfully connects to the GMS and is waiting for incoming connection, then the problem is certainly on the Viewer side.

Please, check this KB article and especially points 2,  3, 5, 6 , 9 (make sure the GMS address/port are the same on both Viewer and Host sides), and 11.

You can also send a private message via the forum to me with the following info:

- your gms IP address (or DNS if used) and port
- you Internet ID for the remote PC which is currently online and shows as idle in your GMS

So I can try to connect from my place. If the connection is successful, I should see a password prompt.

I recommend rebooting the PC and then trying to run the Viewer. Let me know if that didn't help.