Conrad Sallian's community posts

Hi James,

Thank you for the kind words!

" I was wondering if there is any possible way to disable the final popup that states "Software installed... sending e-mail... confirm?" Another words, I'd like the installer to be COMPLETELY silent. Is this possible?

If the option "Generate ID and send it via e-mail" is enabled, then the warning message is shown. This is a necessary security precaution against using Remote Utilities without the remote person knowing they are being controlled/watched.

However, if you do not use that option, the warning message is not shown. But you will need to generate and note down the Internet ID of the remote computer manually or with the help of someone at the remote side.

If what you need is spontaneous/ad hoc support rather than 24/7 unattended access to a remote PC, perhaps the Agent module will be more suitable.  You can configure the Agent in the MSI Configurator too.

Is there any way to read the internet ID and send this along with the other data? I found the registry keys so I could probably do that. I guess I need to disable the e-mail feature though, but still generate the Internet ID. Is this possible?

I'm not sure if the Internet ID is stored in the registry explicitly. Nevertheless, I will ask our developers and get back to you soon.

Hello Bobby,

Have you checked this KB article https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/?

Hello,

Thank you for your message. I have created a tech support ticket from this forum topic. You will be replied shortly.

Hello Keith,

Thank you for your post.

You need to clear the "Do not stretch logo" check box in the configurator. Also, this tutorial provides guidance on how to configure the Agent https://www.remoteutilities.com/support/docs/agent-package/

Hope that helps.

Jeff Wilder wrote:
This must be my issue as well.  We're planning a large-scale launch of unattended public-facing kiosks running Windows 8.1, so being able to blank the remote screen while doing maintenance activities is critical.  Was hoping to use RU.  Can you give an ETA for Ver 5.7 with the fix?  Thanks, -Jeff

Hello Jeff,

We are planning to release version 5.7 this spring,  most likely in May.

Hello Paul,

We have added this to our roadmap. Perhaps, not for the nearest version, but definitely for one of the future updates.

Hello Paul,

Thanks for your message. Do you mean keeping the connection alive when you lock/unlock the mobile device?

Wes H wrote:

It may be of note to developers to encourage users to update their MSXML, as this may cause stack overflows and potential heating issues (my northbridge temp is down a bit since the update).  It might also be my system only.  This is my 'play' computer, so it is a constant state of disrepair.

Hello Wes,

Sure, we'll add it to Knowledge Base then. Thanks!

Hello Paul,

Thanks for the question.

This is what our Gateway Mediation Server can be used for. You can set the port used by GMS to 443 and this will be the only port that has to be open on the Host side (an outgoing one, that is).

However, for the "vanilla" Internet ID connection, i.e. using our intermediary servers, other outgoing ports should be open, as listed in this knowledge base article https://www.remoteutilities.com/support/docs/ports-used-by-remote-utilities/

Hope that helps.

Hello Wes,

Seems like something is definitely not right with the OS installation on the Host PC. Try to install this https://www.microsoft.com/en-us/download/details.aspx?id=15697 and see if it fixes the issue.

Thanks.