Conrad Sallian's community posts


Keyboard Not Captured

Hello David,

One more question. Does capturing the keyboard return to normal (i.e. the keyboard gets captured again) when you just switch the tabs without closing Full Control window?  

RU only views when using Internet Explorer on host machine

Hello Tom,

That's valuable information. What was the name of the plugin? We'd like to test this issue here to possibly find how to resolve it.

Hotkey Settings

Hello David,

Yes, we managed to reproduce this bug and will add it to the "bug fixing" queue. Thank you!

Tabbed Interface

Hi David,

Thank you for the suggestion. We will consider it thoroughly because it would require serious changes in the program's current interface and underlying code.

Keyboard Not Captured

Hello David,

Thank you for this report. We'll try to reproduce this issue here and possibly find the root cause.

Rebooting - Saves Current Creds'

This might be a potential security issue. Remote Utilities shouldn't know your Windows credentials.

Rebooting - Saves Current Creds'

iampedro wrote:
When you reboot a remote machine it will keep the current credentials that you were logged in as and sign back into windows with that user.

Thank you for the suggestion. Just to clarify, do you want to have Remote Utilities log in to Windows for you?

Can't see some cursor changes

Hello Brant,

Thank you for your suggestion and a detailed explanation. I have added this feature request to our wish list for further consideration.

Can't see some cursor changes

Hello Brant,

Thank you for your message. On the same properties tab/section, set "Rendering of host's cursor" to Always to see the remote cursor's shapes. You might also want to enable "Set local cursor shape to point" so that you can easily tell the remote cursor from the local one.

Hope that helps.

Can I use Ipod touch with audio chat ?

Hello Allen,

So long as it's iOS6 or higher and network-capable device, you should be able to use the mobile Viewer on it. But the mobile Viewer doesn't yet have chat option, only the Full Control mode. We'll be adding more features in the future.