Conrad Sallian's community posts

Support for Windows 2000 operating system has been discontinued since Remote Utilities 6.0. was released. Sorry for any inconvenience.

Dimitar Angelov wrote:
Thank you for the fast response!
Excuse me that my next question is not about licensing(this group), but is in context in my test case.
I have generated "shared secret" on my host, but I can connect to it only with Internet-ID and password.
Is it "shared secret" feature of paid license only?

Shared secret has nothing to do with the ability to connect by an IP address or Internet ID. If you cannot establish direct IP address connection, please check out this KB article https://www.remoteutilities.com/support/kb/cannot-connect-using-direct-connection/

Hello Mirko,

Ok, added to our wishlist for review and possible addition to our roadmap for the mobile version. Thanks!

Hello Salam,


Sorry for the late reply.

If the Host's icon has a grey circle it means that the Host cannot establish outbound connection to a mediation server. Please, check this KB article https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/

mratner wrote:
Conrad,

There is something I don't understand. Most large organizations do not allow any outbound traffic and a proxy (commonly HTTP or SOCKS) is used for outgoing communications. The applications that have proxy support do *not* require any open outbound ports to work; all they need is to be able to talk to the internally accessible proxy port (normally 8080 for HTTP or 1080 for SOCKS). If an app has proxy support, and Remote Utilities does, it shouldn't need any other outbound ports open.

This makes me think of two things: either there is something unique in RU's proxy settings that I am not aware of, or RU's proxy support does not work.

Thank you,
-Michael

Couple of questions:

1. Did you configure the MSI file using the MSI configurator? If  so , did you enable Internet ID during configuration? Looks like this can be a duplicate ID issue.

2. Specifically what type of proxy is used in your organization?

Joan Miramontes wrote:
Dear support team.

As the IT guy in the family i always in the need to provide support for family. in my case at least 25 relatives with weekend questions.

how can i manage to divide them in two groups and be able to connect to them.
can i make an account license free with 10 of their computers for the family on my moms side
and make another account license free with other 10 computer on my dads side.
then from my computer with my viewer connect to any of those 20 computers?

if not is there a workaround?

Regards

Joan,

Thank you for your question. But unfortunately, according to our EULA one person or company cannot generate and use more than 1 free license for 10 remote PCs. Please, refer to our Licensing page https://www.remoteutilities.com/buy/licensing.php

Hello Omar,

Network drives in the File Transfer mode are not yet supported. We'll implement this in one of the future versions.

Thanks.

Hello Dimitar,

Thank you for the kind words!

Is it true that connection to the host may be done only from viewer with license which match to host license?

No. You can connect from any Viewer.

What is wrong in my scenario?
Is this correct?

Your scenario is ok. We do not force-check Host license on the Viewer side. But you won't be able to work with more than 10 remote hosts in your Viewer, if they are registered with a free license.  

N W wrote:
Is there a way to swap the mouse button order in the remote utilities interface?

If I connect to a PC where the user has set up their mouse as a left-handed mouse then the left and right mouse buttons are reversed and it's very difficult to control the remote PC

I know I can change it on the remote PC but then I have to remember to change it back, so it's a bit inconvenient.

I'm a convert from LogMeIn (I way prefer the Remote Utilities interface) and in LogMeIn I had no problems with the mouse button order.

Thanks

Thank you for your message. No, currently there's no such feature. But I will add it to our wish list. I'm also moving the topic to the "Feature suggestions" forum.

Thank you for your message.

You can use the portable Viewer as you like, just like the desktop Viewer. License is applied on the Host side, not the Viewer side. As long as your Hosts are licensed, you can connect to them from any number of Viewers.

Hope that helps.